Connection services for your home
Hassle-free meter installations and supply connections for self-build and renovation projects.
Call us on 0333 202 4730
Your connection journey
1. Registering your plot
Contact us on 0333 202 4730 to discuss your new plot and what you need to get connected.
2. Registering your supplies
Next, you’ll need to give us your electricity and gas supply numbers.
For electricity, this is known as your Meter Point Administration Number (MPAN) and you can get it from your local electricity distributor. If you’re not sure who your distributor is, you can find out at energynetworks.org
For gas, it’s called your Meter Point Reference Number (MPR). Simply call the MPR enquiry line on 0870 608 1524 with your address details and ask for your MPR.
3. Preparing for your meters
Once your plot is ready and any relevant infrastructure work has been done, you’ll need to get in touch with us to arrange installation.
4. Fitting your meters
We offer flexible one-day slots for meter fitting and will fit your meters on the day or days that suit you best. If the installation can’t go ahead for any reason, then please let us know as least two working days before your appointment.
Your energy account
1. Your electricity and gas supply
We’ll provide you with a welcome pack, which will explain all you need to know about electricity and gas at your new home. If you’re selling the property, we’ll ask you to call us on 0333 202 4730 to provide handover details, to transfer the electricity and gas supply into the new homeowner’s name. If you’re renting, it’s up to you whether the electricity and gas supply stays in your name, or is transferred to your tenant. If you want it to be in your tenant’s name, you’ll need to complete a handover form.
2. Legal completion
If you’ll be living in your new home, we’ll simply send you your first bill. If you’re selling your property, we’ll need handover details within 10 days of legal completion to make sure the electricity and gas supply is in the new homeowner’s name. You can call us with these details on 0333 202 4730.
If you've got a smart meter we’ve been able to read remotely and pay when you get your bill, we’ll send you a bill every month when we take your reading. If your meter isn’t smart, or you pay by Direct Debit, we’ll send you a bill quarterly. If you’re selling the property and your electricity and gas supply has been transferred to the new homeowner, we’ll send you a final bill based on the meter reading we’ll ask you to provide.
4. Managing your account
For an easy, convenient way to manage your energy, register for an online account at eonenergy.com/register. You can also find out more about our E.ON See, our free online energy tracker.
FAQs about our connection services
How do I find my supplier?
To find out who supplies your gas, you can call the Meter Number Helpline on 0870 608 1524 (calls cost 7p per minute, as well as your normal call charges). For electricity, the number you need to call depends on where you live.
Northern Scotland - 0800 048 3515
Central and Southern Scotland - 0330 101 0300
North West England - 0800 195 4141
North East England - 0845 070 7172
Merseyside and North Wales - 0330 101 0300
South Wales, Midlands and South West England - 0845 601 5972
London, East and South East - 0845 601 4516
South England - 0845 026 2554
What is an MPAN, and where can I find mine?
Your MPAN is your Meter Point Administration Number (MPAN) and you can get it from your local electricity distributor. If you’re not sure who your distributor is, you can find it at energynetworks.org.
What is an MPR, and where can I find mine?
This is the Meter Point Reference number; your gas supply number. It’s a unique registration number given to domestic and small business gas customers, and relates to the pipework that has been installed at the property.
How do I make sure I get the right type of meter?
We’ll look at your estimated consumption and recommend a meter type and tariff that suits your requirements. From a single or flexi rate, to a restricted hours meter, we’ll make sure it best suits your needs. For a new build, if you find your consumption increasing, we can always upgrade the meter for you.
How long will it take to install my meter?
We’ll provide timings once you accept our quote. These can vary depending on the service you need. An electricity meter installation can take from 10-15 working days to install. A gas meter takes around six working days to install.
Who will install my meter?
This will depend on the work required and your location. Your meter will either be installed by our Energy Services business or by a third-party supplier.
How much will it cost to connect my supplies and install my meters?
The meter and installation are free of charge. For more information about our energy tariffs, see our standard and prepayment prices. We have alternative products and payment options once your registration is complete.
Why do you need to process a credit check?
Credit checks are carried out for all customers who require a supply contract with us. When applying for a gas or electricity meter and a supply contract, you’ll need to provide the bill payer’s details and either a company registered office number, or if you’re a sole trader, your home address and date of birth. All supply contracts are subject to a satisfactory credit rating.
Am I tied into a contract?
E.ON will be your supplier from the date of registration. You will need to contact your chosen supplier should you require registering with another supplier.
What if I already have cables or pipework, but no meter?
For electricity you'll need your MPAN/MPRN number. If you're told that a supply number doesn't exist, please call us on 0345 301 5921 and we'll arrange for a supply number to be created, which can take up to 15 working days. You'll be asked if your cable is live and if there is an electricity supply.
For gas, please contact your gas transporter to arrange a live/dead check. If your pipework's live, please contact us on 0345 301 5921 and we'll arrange for an MPR number to be created for your property which can take up to five working days. Once that's done, we can arrange to install your meter.
FAQs about our disconnection services
What do I need to do if I'm demolishing my property?
If you're demolishing your property, please give us a call on 0115 995 5019 and we’ll talk through what you need to do, and when.
Is there a charge for having the gas and electricity disconnected?
Yes, this charge is from your distribution company, and they'll send you a quote once they've received the information from us.
How long will it take for the services to be removed?
This depends on the amount and type of work being carried out by the distribution company. You need to ring us on 0115 995 5019 to get started.
What if I'm renovating my property and need the power turning off?
We no longer offer a same day service (turning the power off and then going back to turn it back on again). Instead, we offer an isolator to be fitted OR a fuse removal on one day and the fuse to be put back in on another day. This service is only available to E.ON customers.
Residential customers call us on 0345 302 4265. The isolator is free of charge for residential customers. The fuse removal cost is £64.76 for residential customers. To put the fuse back in is free of charge.
Do I have to have the gas and electricity supplies removed or are there any other options?
Yes, you might want to consider a service alteration, this involves the services to your property being moved to a different position. This still costs money and needs carrying out by your distribution company, but avoids disconnection and removal of the services.
You can contact the distribution company for your area directly for this to be carried out, and to get a quotation.
If I have my supply disconnected, does my meter need removing as well?
Yes, we'll arrange for the meter operator to visit the site and remove the meter once you've contacted us. Please allow 10 working days for this work to be carried out.