Connection services for your home

Hassle-free meter installations and supply connections for self-build and renovation projects.

Call us on 0333 202 4730

Connecting your self-build project

If you’re taking on a self-build project, you’ll need to install meters, cables and pipework to get your home connected to a gas and electricity supply. We provide a reliable, hassle-free service.

Smooth process

From registering your plot through to your first bill or handover, our end-to-end service will make sure that you meet all your deadlines.

Expert support

Our account management team can provide specialist help and advice specific to your project.

Free meter installation

We’ll fit smart meters where signal allows, and all meters are free of charge, installed on the day that suits you best.

Your connection journey

1. Registering your plot
 

Contact us on 0333 202 4730 to discuss your new plot and what you need to get connected.

2. Registering your supplies

Next, you’ll need to give us your electricity and gas supply numbers.

Your energy account

1. Your electricity and gas supply

We’ll provide you with a welcome pack, which will explain all you need to know about electricity and gas at your new home. If you’re selling the property, we’ll ask you to call us on 0333 202 4730 to provide handover details, to transfer the electricity and gas supply into the new homeowner’s name. If you’re renting, it’s up to you whether the electricity and gas supply stays in your name, or is transferred to your tenant. If you want it to be in your tenant’s name, you’ll need to complete a handover form.

 

2. Legal completion

Disconnections

If you’re demolishing your property, we can help you remove your meter and disconnect your services. Speak to one of our experts to find out how long it will take for the services to be removed and how much it’ll cost.

Call us on 0115 995 5019

Renovations

If you’re an E.ON customer, you’re renovating your property and you need to temporarily turn your power off, we can fit a free isolator or provide a temporary fuse removal service. The isolator is free of charge to residential customers. Fuse removal costs £64.67, and it’s free of charge for us to put it back in.

Call us on 0345 302 4265

Get in touch

We’ll work with you to understand your specific requirements and put in place a process that’s tailored to your project.

FAQs about our connection services

How do I find my supplier?

To find out who supplies your gas, you can call the Meter Number Helpline on 0870 608 1524 (calls cost 7p per minute, as well as your normal call charges). For electricity, the number you need to call depends on where you live.

 

 

Northern Scotland - 0800 048 3515

Central and Southern Scotland - 0330 101 0300

North West England - 0800 195 4141

North East England - 0845 070 7172

Merseyside and North Wales - 0330 101 0300

South Wales, Midlands and South West England - 0845 601 5972

London, East and South East - 0845 601 4516

South England - 0845 026 2554

What is an MPAN, and where can I find mine?

Your MPAN is your Meter Point Administration Number (MPAN) and you can get it from your local electricity distributor. If you’re not sure who your distributor is, you can find it at energynetworks.org.

What is an MPR, and where can I find mine?

This is the Meter Point Reference number; your gas supply number. It’s a unique registration number given to domestic and small business gas customers, and relates to the pipework that has been installed at the property.

How do I make sure I get the right type of meter?

We’ll look at your estimated consumption and recommend a meter type and tariff that suits your requirements. From a single or flexi rate, to a restricted hours meter, we’ll make sure it best suits your needs. For a new build, if you find your consumption increasing, we can always upgrade the meter for you.

How long will it take to install my meter?

We’ll provide timings once you accept our quote. These can vary depending on the service you need. An electricity meter installation can take from 10-15 working days to install. A gas meter takes around six working days to install.

Who will install my meter?

This will depend on the work required and your location. Your meter will either be installed by our Energy Services business or by a third-party supplier.

How much will it cost to connect my supplies and install my meters?

The meter and installation are free of charge. For more information about our energy tariffs, see our standard and prepayment prices. We have alternative products and payment options once your registration is complete.

Why do you need to process a credit check?

Credit checks are carried out for all customers who require a supply contract with us. When applying for a gas or electricity meter and a supply contract, you’ll need to provide the bill payer’s details and either a company registered office number, or if you’re a sole trader, your home address and date of birth. All supply contracts are subject to a satisfactory credit rating.

Am I tied into a contract?

E.ON will be your supplier from the date of registration. You will need to contact your chosen supplier should you require registering with another supplier.

What if I already have cables or pipework, but no meter?

For electricity you'll need your MPAN/MPRN number. If you're told that a supply number doesn't exist, please call us on 0345 301 5921 and we'll arrange for a supply number to be created, which can take up to 15 working days. You'll be asked if your cable is live and if there is an electricity supply.

For gas, please contact your gas transporter to arrange a live/dead check. If your pipework's live, please contact us on 0345 301 5921 and we'll arrange for an MPR number to be created for your property which can take up to five working days. Once that's done, we can arrange to install your meter.

FAQs about our disconnection services

What do I need to do if I'm demolishing my property?

If you're demolishing your property, please give us a call on 0115 995 5019 and we’ll talk through what you need to do, and when.

Is there a charge for having the gas and electricity disconnected?

Yes, this charge is from your distribution company, and they'll send you a quote once they've received the information from us.

How long will it take for the services to be removed?

This depends on the amount and type of work being carried out by the distribution company. You need to ring us on 0115 995 5019 to get started.

What if I'm renovating my property and need the power turning off?

We no longer offer a same day service (turning the power off and then going back to turn it back on again). Instead, we offer an isolator to be fitted OR a fuse removal on one day and the fuse to be put back in on another day. This service is only available to E.ON customers.

Residential customers call us on 0345 302 4265. The isolator is free of charge for residential customers. The fuse removal cost is £64.76 for residential customers. To put the fuse back in is free of charge. 

Do I have to have the gas and electricity supplies removed or are there any other options?

Yes, you might want to consider a service alteration, this involves the services to your property being moved to a different position. This still costs money and needs carrying out by your distribution company, but avoids disconnection and removal of the services.

You can contact the distribution company for your area directly for this to be carried out, and to get a quotation.

If I have my supply disconnected, does my meter need removing as well?

Yes, we'll arrange for the meter operator to visit the site and remove the meter once you've contacted us. Please allow 10 working days for this work to be carried out.