Our website won't be available from 11pm on 3 May until 8am on 4 May, as we're making some improvements. Thanks in advance for your patience.
When you switch to E.ON, we'll need to gather personal information such as your name, telephone number, email address, postal address, date of birth and your current supplier. This helps us complete your transfer to us.
We’ll then store and use this information securely and in line with Ofgem standards, so it can't be read by anyone who doesn't need to see it. We’ll only keep it for as long as we need to and use it for the purpose its intended.
You can opt out of the collection, storage and processing of IP data at any time by clicking on the link below.
If you have already submitted your request, Lead Forensics will no longer be tracking your activity.
Opt out of Lead Forensics tracking
Contained within our website is tracking code provided by Lead Forensics. This code enables Lead Forensics to track activity on the business section of our website and provide E.ON with information on the IP address of the requesting computer (this data is not anonymised), the date and duration of the user’s visit, and the web pages which the user visits. The Lead Forensics tool uses IP tracking for identifying businesses and is not the same as cookies. The Lead Forensics tracking code complies with the data protection act because it only provides information that is readily available in the public domain. It does not, and cannot, provide individual, personal or sensitive data regarding who has visited our website. It provides information on what company has visited our website by identifying them from their IP address. This data may be used by us to contact the business about their experience or for marketing purposes. We will not pass this data to third parties for any reason. More information can be found at www.leadforensics.com.
For a quick answer you can tweet your question to @EONhelp anytime from 8am-8pm, Monday to Friday or 8am-6pm Saturdays.