Our website won't be available from 11pm on 3 May until 8am on 4 May, as we're making some improvements. Thanks in advance for your patience.
By using our website, you're allowing us to collect and use the information you give us for the purposes it was intended. When you join us or set up a Direct Debit with us for the first time, you'll need to agree to a credit check. By doing so, we'll need to share your personal data with credit reference agencies (CRAs), but we'll do so in line with the Data Protection Act.
If you've told us we can, we'll also use the information we collect to occasionally notify you about changes to your account, new services from us and special offers we think you'll find valuable.
If you've got an online account, you can change your notification preferences at any time.
If you've got any questions about privacy and how we use your information, please let us know by using our contact forms.
If you're a residential customer, we'll help you find the answers you need here.
If you're a business customer, we'll help you find the answers you need here.
For a quick answer you can tweet your question to @EONhelp anytime from 8am-8pm, Monday to Friday or 8am-6pm Saturdays.