What happens during your solar installation?
Take a look at our solar panel installation video and discover how it all works.
Keeping you safe
Before your visit one of our team will give you a call to confirm your solar appointment. On the day, they will have identification with them and will be wearing their E.ON uniform. If you are unsure, give us a call. We're here 8am - 6pm Monday to Friday and we'll confirm our team member is who they say they are.
- We don’t door knock and only turn up with a prior appointment
- We will always be in an E.ON branded vehicle
- We will always present an E.ON ID card that can be verified with the E.ON head office
Frequently asked questions about solar panel installation
How many weeks will it be before you can come and do the install?
Our lead time is around 4-6 weeks unless you need an application to your local network then it can take a little bit longer.
Are your installers E.ON employees?
We have both direct staff and also installation partners across the country, all of our partners have to complete a thorough onboarding process to be allowed to install on behalf of E.ON, so you can rest assured you're in the best of hands.
Do I need to apply for planning permission?
Not unless you’re in a conservation area or an area of outstanding natural beauty.
Can I erect my own scaffolding?
In most circumstances we will insist on erecting our own scaffold, to ensure the safety of you and our installers, however there are exceptions when scaffold is already in place for renovation works or a new build home is being built, but that scaffold would have to meet with our safety standards.