Our colleagues working to keep us all powered
Saying thanks to our colleagues working to keep us all powered
Read about how Dean, Sarah, Michael, Bushra and Haroon are supporting our residential customers and have gone above and beyond.
“The advisor was very friendly and helpful, considering the situation we are in on lockdown. It was nice to speak to a friendly person in the morning that helped my problem and took away some of my stress. Not all advisors are helpful as this man was - well done” – about Dean, Customer Service Advisor
“Because we are in isolation and Sarah was amazing, efficient and has helped us out and I really appreciate what E.ON have done for us, one less thing to worry about in these trying times in isolation. I thank you from the bottom of my heart! :)” – about Sarah, Customer Service Advisor on social media and live chat
“Michael was helpful beyond what's required and has really eased my anxiety while having coronavirus. I have coronavirus and am so anxious about paying bills. He was so helpful and kind beyond needs and is excellent at his work” – about Michael, Customer Service Advisor for the Extra Support Team
“Helped me out of a massive worry I was gonna run out of gas and electric in this isolation” – about Bushra, Customer Service Advisor
“They sorted it and even said stay safe. Very caring at this time of loneliness” – about Haroon, Customer Service Advisor
Read feedback about our advisors Paul, Martina, Louise and Benjamin who are working hard to support our business customers during this tough time.
“Because they gave me the extra mile. I was asking for our [direct debit] to be reduced in line with closing the village hall and they agreed” – about Paul, Customer Service Advisor
“Due to pandemic was ordered to temporary close business premises and not able pay shop bills on time. Lady advisor was very helpful and understanding... Thank you” – about Martina, Customer Service Specialist
“Because Louise showed that you cared. Brilliant service at a difficult time.” – about Louise, Customer Service Advisor
“Excellent help with my bills in response to coronavirus. Means a lot to my restaurant business for which you supply gas and electricity. Polite, up-beat, friendly. Resolved the issue swiftly. Very sympathetic” – about Benjamin, Customer Service Advisor