Setting up gas and electricity for the first time

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Setting up gas and electricity for the first time

Moving home can be stressful, from having to arrange the movers and packing up your belongings to setting everything up in your new home – especially if you’re a first-time buyer or renting your first property.

Setting up gas and electricity in your new home should be high on your moving to-do list. It’ll give you peace of mind that you’ll only pay for the energy you use, and you’ll know who to contact about your energy supply.

Read on for our step-by-step guide on how to set up your gas and electricity accounts when you move into a new home.

Step 1. Find and read the meters on the day you move in

The first step to setting up your gas and electricity is to find your meters. These are often located in a cupboard under the stairs, your garage or even on the side of your house.

Once you’ve found your gas and electricity meters it’s important to take a meter reading. By noting down your meter reads on the day you move in, you’ll avoid getting charged for any energy used by the previous occupants. You can take a photo of them if that’s easier.

And if you’re moving out of another address, make sure to take your meter readings on the day you move out. Don’t forget to let your existing energy supplier know you’re moving and give them your final meter readings – this will stop you getting charged for energy used after you’ve moved out.

If you’re an E.ON customer, we recommend that you let us know no later than two days after you move into your new home. You can do this on our moving home page or if you have a prepayment meter, you can complete our moving home online form.

And if you’d like some helpful tips on how to read your meter, take a look at our reading your meter guide.

Step 2. Find the fuse box and trip switch

You’ll need to know where your fuse box is in case you need to turn your electricity off due to an electrical emergency or reset your trip switch if your power goes out.

Fuse boxes are usually found in utility rooms, porches or a cupboard under the stairs. But they could also be in other areas of your house too, like your hallway or garage. By spending the time finding it on the day you move in, you’ll make sure that you won’t be searching for it in the dark if your power goes out.

And as you start unpacking, make sure you keep the area around your fuse box free of clutter – you don’t want to create an obstacle course for yourself if you do need to get to your fuse box in the dark.

Step 3. Find out who supplies your electricity and gas

Once you’ve got your meter readings, you need to know who to give them to. Your landlord, estate agent or the previous occupants might have told you who your new energy supplier is. But if they didn’t, don’t worry you can easily find out who is currently supplying your energy.

You can find out who your gas supplier is online and contact your electricity network operator who can tell you who your electricity supplier is.

Step 4. Give the current energy supplier your meter readings

Get in touch with the energy supplier of your new property as soon as you can to give the meter readings you took when you moved in. Your energy supplier will use these meter readings when billing you, so you’ll only pay for the energy you used and not the previous occupier.

If your new home is supplied by E.ON, you’ll need to have some information to hand when you get in touch with us, including your meter readings, new address, moving date and, if the property is rented, the landlord or letting agent details.

And if you’re moving into a new build property, we’ll need some extra information including your meter serial numbers which you’ll be able to find on the meters themselves.

Step 5. Check your tariff

Check what energy tariff you’re on in your new home – you might not be on the best deal for you and could be paying more than you need to. Have a look at our range of competitive tariffs to find the right tariff for you.

And what’s even better is all our tariffs come with 100% renewable electricity as standard1.

By taking the time to set up your gas and electricity when you first move into your new home, you’ll help make sure you can settle in quicker. If you want more information about how to manage your energy when moving home, check out our moving home FAQs.

1.  Electricity backed by 100% renewable sources. E.ON's renewable generation assets, agreements with UK wind generators and the purchase of renewable electricity certificates. The electricity supplied to your home comes from the National Grid and DNOs.