Staying safe online

How to avoid scams, and keep your details safe.

How do you know an email's from us?

Are you worried that an email looks suspicious? You’d be right to be cautious. Everyday, millions of us receive emails that look familiar, but are in fact ‘phishing’ attempts.

At E.ON, we’ll never ask you for personal information, like passwords, payment details or your address. So be safe with your details, and keep one step ahead with these tips.

Have you received a suspicious email?

If you’ve had a suspicious email from someone claiming to be from E.ON, forward it to phishing@eonenergy.com for our cyber security team to investigate and then delete it immediately.

Email safety tips

Check the sender's address

The senders email address may look trustworthy at first, but the name after the ‘@’ (the domain) can give you a clue as to whether it's bogus. For example if the email is sent from: @eonHelpDeskUK.com, this is likely a phishing attempt, as we’d only send emails from @eonenergy.com.

Is the greeting personal?

A genuine email will address you by your full name, and not a generic term like ‘sir’, ‘madam’, or  ‘loyal customer’.

Be cautious

If you’re using a mouse, hover over any links you’re unsure of before clicking on them, just to see if the link address looks genuine. If you’re unsure, go to the website directly instead of using the link in the email.

How does it look?

Check the grammar, tone and design of any emails which you receive. Look out for inconsistent fonts, unusual characters and punctuation.

What is phishing?

Phishing is when scammers and hackers try to steal your sensitive information. It’s fraud. They'll target your personal data, passwords and bank account details, and usually try this through emails, texts and fake websites.

These phishing scams are very common, and they use clever ways to trick you into handing over your details. They do this by using email addresses and bogus websites that look familiar to you, with branding that looks trustworthy.

Online safety tips

Look for the 's'

If you’re asked to enter personal details, check that the website’s address starts with ‘https’. The ‘s’ stands for ‘secure’ but doesn’t guarantee the site is genuine.

Don’t always assume

A sender isn't always who they say they are. Fraudsters can make email addresses appear genuine, even from someone you know.

Don't be so quick to click

Try not to click on any links, or open attachments from senders you're not sure of.

Have a strong password

Use a mixture of numbers and both upper and lower case letters. Your emails are the most vulnerable to hackers, so keep them safe.

Still concerned?

To find out more about cyber security, phishing, and online safety, read more at cyberaware.gov.uk.