Additional charges

Here are details of any charges we may make in addition to your energy prices.


Reason for charge


Request for paper copy bill(s) or statement

£1 per copy bill inc. VAT (up to a maximum of £9)

Meter de-energisation and meter move (if moved more than 12 inches)

Dependent on meter type and size

Debt collection fee


Debt resolution visit fee (formerly pre-disconnection fee


Warrant application fee


Warrant fee


Legal team litigation and interest claimed fees

Determined on a case by case basis

DCA administration fee

 Up to 31% of the outstanding balance

Late payment fee