Phishing Policy

'Phishing’ is the illegal collection of personal information over the internet by criminal organisations/individuals who pretend to be official companies. Typically they use two types of email scam:

  • asking for personal information to be sent back via email to an official-sounding email address.
  • putting links in an email to a spoof website designed to look like a well-known official one, and then asking people to input personal information. 

These details are then collected and used for illegal purposes such as credit card fraud or identity theft. However with simple precautions you can minimise the risk to yourself. We maintain certain standards so you can identify our emails as genuine and not Phishing. We will:

  • Never ask you to email us any personal information, such as payment/financial details or your address.
  • Never ask you to tell us the password for your online account.
  • Never send you programs to install on your computer.
  • Always mask your password ‘*’ symbols to hide their true form on our website.
  • Always use Secure pages for collecting information from you.
  • If you are in any doubt about the legitimacy of an email which appears to be from us, please use the ‘Contact Us’ feature of this website to check. 

Some other precautions you might want to take include:

  • Making sure your computer has up to date virus and anti-spyware programs.
  • Using a personal firewall.
  • Being suspicious of any unsolicited or spam email, particularly those that refer to ‘security alerts’ or ask you to validate any of your personal details.