Skip to content

Terms and conditions

Definitions

References to “we”, “us” and “our” in these Website Terms and Conditions are to E.ON Energy Installation Services Limited. References to “you” or “your” in these Website Terms and Conditions are to you as a user of the Website.

“Material” means content, data and materials (including but not limited to information, reports, reviews, comment and opinion) delivered to you as part of the Services (whether on a computer screen, in email or paper format) or contained in the Website, including the website design, text and graphics, and their selection and arrangement, and all software compilations, underlying source code and software.

“Third Party Website” means the website of a third party which is linked to or from the Websites or on frames within the Websites. This includes, for example, the websites of our selected third party partners who we authorise from time to time to make available access to certain of our Services from those websites.

“Website Terms and Conditions” means the terms and conditions set out here. “Your Data” means information and data you have provided to us on or in connection with the Website, which may from time to time include Personal Data as defined by the Data Protection Act 1998 (as amended or re-enacted from time to time).

“Referrer” means an eligible customer that is entitled to refer family and friends to receive installation works for a reward (£50 high street voucher).

“Referee” means a friend or family member of a Referrer that has contracted with E.ON Energy Installation Services to receive installation of a boiler or solid wall insulation and has used the Referrers referral code on the quote.

1. Introduction

1.1 The Website is provided by E.ON Energy Installation Services Limited, a company registered in England and Wales with company number 09965944. Our registered office is at Westwood Way, Westwood Business Park, Coventry, CV4 8LG.

1.2 You can contact us by email at eon@installationservices.co.uk or call 0330 400 1083.

1.3 These Website Terms and Conditions govern your use of the Website. You should read these Website Terms and Conditions carefully. We intend to rely on these Website Terms and Conditions and it is our intention that you will be legally bound by The Website. If you apply for any product or service we’ve mentioned on this website, the specific terms and conditions of the product or service will apply.

1.4. You may have other consumer rights granted by law and these Website Terms and Conditions do not affect such rights.

1.5 To use this Website, you need a browser like Microsoft Internet Explorer 10+, Mozilla Firefox 29+, Chrome 34+ and any other modern web browser compatible with HTML5 and CSS3.

2. Terms of Use

2.1 Unless otherwise stated, We and/or its licensors own the intellectual property rights in the Website and Material on the Website. Subject to the license below, all these intellectual property rights are reserved.

2.2 You are permitted to access and view, download for caching purposes only, and print pages from the Website for your own personal use, subject to the restrictions set out below and elsewhere in these Website Terms and Conditions.

2.3 The Material and content of the Website may not otherwise be copied, reproduced, republished, uploaded, posted, transmitted, distributed or used in any other way unless expressly authorised by us in Writing

2.4 You must not use this Website in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

2.5 You must not use this Website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

2.6 You agree not to upload, post, otherwise transmit or provide access to any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of the Website, or the computer software or hardware or telecommunications equipment of any other person.

2.7 You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this Website without our express written consent.

2.8 You acknowledge that we may, from time to time, temporarily withdraw access to Website for maintenance, management or revision.

2.9 We may by providing you notice immediately terminate the Website. You are free to stop using the Website at any time;

 

3. No warranties

3.1 While we try to ensure that the Website are functioning correctly, this may not always be achievable. We do not guarantee that the Website will be available all the time.

3.2. We do not warrant or guarantee that the Website will be compatible with all or any hardware and software which you may use.

3.3 We use reasonable skill and care in the supply of information made available to you. However, in the case of information we obtain from third parties, we cannot guarantee that any of that information is correct, accurate, complete, error free or up-to-date.

3.4 Except for the commitments we expressly make in these Website Terms and Conditions and any additional commitments arising out of your consumer rights granted by law, we do not make any other commitments or warranties about the Website.

3.5 Nothing on this Website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial matter you should consult an appropriate professional.

4. Limitations of liability

4.1 We will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this Website:

- for any loss or damage suffered by you which was not a reasonably foreseeable or obvious consequence of us breaching these Website Terms and Conditions.

- for losses which you suffer due to any events beyond our reasonable control.

- for losses which you suffer which are not directly caused by our actions (or our failure to act).

- for any losses which you suffer due to your own breaches of these Website Terms and Conditions.

- for any losses for any damage caused to any hardware or software used to access or use the Website (unless we have been negligent). for any indirect, special or consequential loss; or

4.2 Our aggregate liability to you arising out of or in connection with the Website shall not exceed £100.

4.3 Nothing in theses Website Terms and Conditions will exclude or limit our liability in respect of: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation on our part or matters which it would be illegal or unlawful to exclude or limit, or to attempt or purport to exclude or limit, its liability.

4.4 For further information about your legal rights and how they may be affected by these Website Terms and Conditions including this section on our liability to you, we advise you to contact your local Citizens Advice Bureau.

5. Miscellaneous

5.1 These Website Terms and Conditions are a contract between you and us and form the entire agreement between us. No-one except us and you has any right to enforce these Website Terms and Conditions by virtue of the Contracts (Rights of Third Parties) Act 1999.

5.2 You may not transfer any or all of the rights granted to you under these Website Terms and Conditions to any other person.

5.3 All communications between us will be conducted in the English language.

5.4 We may revise these Website Terms and Conditions from time-to-time. Revised Website Terms and Conditions will apply to the use of this Website from the date of the publication of the revised Website Terms and Conditions. Please check this page regularly to ensure you are familiar with the current version.

5.5 If a provision of these Website Terms and Conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

 

5. Miscellaneous

5.1 These Website Terms and Conditions are a contract between you and us and form the entire agreement between us. No-one except us and you has any right to enforce these Website Terms and Conditions by virtue of the Contracts (Rights of Third Parties) Act 1999.

5.2 You may not transfer any or all of the rights granted to you under these Website Terms and Conditions to any other person.

5.3 All communications between us will be conducted in the English language.

5.4 We may revise these Website Terms and Conditions from time-to-time. Revised Website Terms and Conditions will apply to the use of this Website from the date of the publication of the revised Website Terms and Conditions. Please check this page regularly to ensure you are familiar with the current version.

5.5 If a provision of these Website Terms and Conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

6. Friends and family offer

6.1 Eligibility

• To be eligible as a Referrer you must have received a valid installation from E.ON Energy Installation Services of a boiler, cavity wall insulation or solid wall insulation only and be resident in the E.ON operating areas (see below).

• Referees do not need to be an existing E.ON Energy Solutions supply customer to participate in this offer but they must live at a different UK address of the Referrer, be resident in the E.ON operating areas (see below) and must be a new E.ON Energy Installation Services customer receiving their first installation product.

• Referees can utilise only one referral code per household they may own and multiple referral codes cannot be applied.

• Referees will become eligible as a Referrer after installation has been completed and full payment for the install has been received by E.ON.

• This offer is not available to EON group employees. •This offer may not be used for commercial use.

• This offer cannot be used in conjunction with any other E.ON promotional offer (including offers available from both E.ON Energy Solutions Limited and E.ON Energy Installation Services Limited).

6.2 How to participate:

• Eligible customers (Referrers) will receive a letter with a unique referral code once your installation has been completed and we have received full payment for the install.

• Referrers shall receive one referral code which can be distributed to unlimited Referees.

• Referrers must distribute the referral code to friends and family members prior to the Referee booking a home survey.

• Referees must quote the referral code during the assessment booking process. Referral codes quoted later in the process will not be accepted.

• Where referral codes have been distributed and applied in accordance with the above terms, E.ON will send a £50 high street voucher to both Referrers and Referees once Referees have received their installation and E.ON have received full payment for that installation. Vouchers will be sent within 28 days of Referees payment being received.

6.3 The offer

• Eligible Referrers and Referees will receive a high street voucher to the value of £50.

• The £50 high-street voucher will be sent to Referrers and Referees within 28 days of receiving payment from the relevant Referee for their installation works.

• The £50 high-street voucher can only be used in stipulated stores – please see voucher for more details.

• The £50 high-street voucher is not transferrable or exchangeable and cannot be exchanged for a cash alternative or other form of compensation.

• The voucher is not for re-sale. •Any unredeemed values will expire upon the expiry date stipulated on the voucher. We will not be liable to you for any value you fail to redeem. The voucher value will expire on the date stipulated. •Separate voucher terms may apply – For further terms go to https://www.highstreetvouchers.com/gift/terms-conditions

6.4 General

• This offer is promoted by E.ON Energy Installation Services Limited of Westwood Way, Westwood Business Park, Coventry, CV4 8LG (company number 09965944).

• The offer can be withdrawn by E.ON Energy Installation Services at any time – we will provide you notice on our website if we plan to do so.

• By participating in this promotional offer, participants consent to the use of their personal information as set out in E.ON Energy Installations privacy policy

• Offer applicable to Mainland UK and areas where EON operates. E.ON does not operate in the following areas: ◦PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, ZE, HS, IV, AB, DD, PH, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, KW, IM, CA, LA, TR ◦And any postcodes that are not in mainland UK i.e. Ireland, Isle of Man etc

• To the furthest extent permitted by law E.ON Energy Installation Services will not be liable to customers in contract, tort (including negligence) or otherwise for any loss, injury or damage of whatever kind caused in whole or in part by participation in this promotional offer, or by any failure, delay, interruption or otherwise of the provision of the voucher, or by E.ON Energy Installation Services failure to perform any of its obligations under these Terms.

• Nothing in these Terms excludes or limits E.ON Energy Installation’s liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

• This offer and these promotional terms are governed by English Law.

7. Finance options

7.1 We reserve the right to cancel/change and withdraw marketing promotions at any time without prior notice.

7.2 We reserve the right to alter or amend credit charges and make changes to payment and finance options at short notice without prior notification.

7.3 Details of ways to pay can be found on our website.

7.4 Credit is subject to application status. You must be a UK resident aged 18 or over to apply.

7.5 E.ON Energy Installation Services Limited is registered in England and Wales under company number 09965944 with its registered office at Westwood Way, Westwood Business Park, Coventry, CV4 8LG. E.ON Energy Installation Services Limited is regulated and authorised by the Financial Conduct Authority in relation to its credit broking services under firm number 750410 on the financial services register. We act a as a credit broker and not a lender, meaning we can introduce you to our chosen finance lender, Barclays Partner Finance who act as the lender. Barclays Partner Finance is a trading name of Clydesdale Financial Services Limited a wholly owned subsidiary of Barclays Bank PLC. Clydesdale Financial Services Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number 311753). Registered in England. Registered No 2901725. Registered office: 1 Churchill Place, London E14 5HP. E.ON reserves the right to amend its finance offering at any time and may withdraw at short notice.

8. Tariff bundle offer

8.1 The offer

• Between 21 May and 31 August 2018 E.ON Energy Installation Services (“E.ON EIS”) will offer eligible customers £120 cash back on their E.ON energy bill when they have a new boiler installed by us and have, or agree to have, both their electricity and gas supplied by E.ON Energy Solutions Limited.

• This offer is only available to customers through either the E.ON Home Moves Team or where they have received an email outlining the offer between 21 May and 31 August 2018 and are eligible for the £120 cashback in accordance with these offer terms and conditions.

• The £120 cash back is only available with a standard boiler purchase when you have, or switch to, an E.ON Energy Solutions Limited dual fuel tariff at the same premises as the boiler installation (please refer to the ‘how to participate’ section below).

• Only one payment of £120 cash back will be paid per boiler installation. Boiler purchases are unlimited and eligible customers can purchase and install more than one boiler at different premises and be eligible for the offer in respect of each installation, subject to the customer providing a unique E.ON Energy supply account number for an E.ON Energy dual fuel tariff for each premise where a new boiler is installed.

8.2 Eligibility 

• This offer is promoted by E.ON Energy Installation Services Limited of Westwood Way, Westwood Business Park, Coventry, CV4 8LG (company number 09965944). 

• The offer is applicable to Mainland UK and areas where E.ON EIS operates. E.ON EIS does not operate in the following post code areas. If you live in one of these postcode areas you will not be able to take up this offer: PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, KW, IM, CA, LA, TR, ZE, HS, IV, AB, DD, PH and any postcodes that are not in Mainland UK i.e. Ireland, Isle of Man etc.

• This offer is open to all customers who purchase and complete the installation of a boiler from E.ON EIS and who also have a gas and electricity account with E.ON Energy Solutions Limited. If you are not currently an E.ON Energy Solutions Limited customer you can switch your gas and electricity supply to one of our eligible tariffs within 90 days of your boiler installation being completed. Further information on ‘how to participate’ and switch your supply is set out below.

• The offer is only open to customers over 18 years old who have a dual fuel account. Single fuel accounts are not eligible for this offer. An eligible tariff or 'E.ON dual fuel tariff' means a tariff offered by E.ON Energy Solutions Limited for electricity and gas supply, but excludes:
        • E.ON Go Online  
        • Click and Save
        • E.ON Fixed 1 Year Collective
        • uSwitch Exclusive 1 Year
        • Landlord Tariff

• If you are an existing E.ON Energy Solutions Limited dual fuel tariff customer (excluding the Landlord Tariff) and are already supplied under one of these tariffs at the point of installing a boiler, you will still be eligible for the £120 cash back.

• In order to take up the offer, customers must meet the following requirements under either Option one or Option two:

• Option one
        • Purchase and complete the installation of a boiler from E.ON Energy Installation Services; and
        • Switch their gas and electricity supply to an eligible E.ON Energy Solutions Limited dual fuel tariff within 90 days of the boiler installation.
        • Switch their existing E.ON single fuel supply to an eligible E.ON Energy Solutions Limited dual fuel tariff within 90 days of the boiler installation.  

• Option two
        • Purchase and complete the installation of a boiler from E.ON Energy Installation Services; and
        • Be an existing E.ON Energy Solutions Limited dual fuel customer on an E.ON Energy Solutions Limited dual fuel tariff at the time of the boiler installation. 

• E.ON Energy Solutions Limited dual fuel tariffs that are eligible for this offer are not exclusive tariffs available only as part of this offer.

• Except for the Friends and Family offer, this offer cannot be used in conjunction with any other E.ON promotional offer (including offers available from both E.ON Energy Solutions Limited and E. ON EIS). The Friends and Family offer can be accessed here.

• The customer is responsible for changing both their gas and electricity supplies to E.ON Energy Solutions Limited. E.ON EIS does not guarantee that the customer will be able to change supplier and switch their gas and electricity supply to E.ON Energy Solutions Limited.

• It shouldn’t take more than 21 days to switch you over to us, unless:
        • You've agreed a later date with us, or 
        • Your old supplier won’t let you switch. This might be because you owe them money, or 
        • We’ve had trouble getting the information we need, even though we’ve done everything we reasonably can to contact you, or 
        • Something’s happened which we can’t control. 

• EIS and E.ON Energy Solutions Limited are not liable for customers being unable to successfully change from their existing energy supplier for whatever reason. If a customer does not complete the transfer of their gas and electricity supplies to an E.ON dual fuel tariff within 90 days of completion of the installation of their boiler, E.ON EIS shall not be under any obligation to pay the £120 cashback and you will not receive any remuneration or compensation in any form. However, if there is a delay to the change of supply where E.ON Energy Solutions Limited or E.ON EIS are at fault and as a consequence the change from your old supplier exceeds 90 days we will honour this offer.  

• The offer is limited to the first 1,000 customers or closes on 31 August 2018, whichever comes first.

8.3 How to participate

Customers with an existing E.ON Energy Solutions Limited dual fuel supply contract:

• Eligible customers can participate in this offer by booking a free boiler home assessment with an Energy Expert by calling 0330 400 1083.
• During the home assessment process, the Energy Expert will provide information detailing the offer.
• The customer then decides to purchase a boiler from E.ON EIS and proceeds with the installation process.
• Once the installation has been completed and the boiler paid for in full and validated by E. ON EIS, the £120 cash back will be applied to your E.ON dual fuel account as a one-off credit. The credit of £120 will be applied within 28 days of the boiler installation being validated and full payment for the boiler being made. The credit will be detailed on your energy bill.
• The £120 cash back is not payable if a customer subsequently changes their gas or electricity supply after the date the boiler installation and is no longer an E.ON dual fuel tariff account customer at the time the cash back would otherwise be payable.

Customers not currently with an E. ON Energy Solutions Limited supply contract:

• Customers who are not currently supplied by E.ON Energy Solutions Limited may be subject to an exit fee by their existing supplier during the transfer process. E.ON EIS will not cover the cost of this exit fee.
• Eligible customers can participate in this offer by booking a free boiler home assessment through the link within the email outlining the offer.  
• During the home assessment process, the Energy Expert will provide information detailing the offer.
• The customer then decides to purchase a boiler from E.ON Energy Installation Services and proceeds with the installation process.
• The customer must switch their gas and electricity supply to a qualifying E.ON Energy Solutions Limited dual fuel tariff within 90 days of their boiler installation being completed. More information around switching to E.ON Energy Solutions Limited can be found here.
• Once the installation has been completed and the boiler paid for in full and validated by E. ON EIS, the £120 cash back will be applied to your E.ON dual fuel account as a one-off credit. The credit of £120 will be applied within 28 days following successful completion of the transfer of the gas and electricity supply to an E.ON dual fuel tariff.

8.4 General 

• This offer is non-transferable with any other offer.

• Separate terms and conditions apply for the supply of gas and electricity under an E.ON Energy Solutions Limited dual fuel tariff. More information on the terms and conditions for the supply of gas and electricity for the applicable tariff can be found here

• The supply and installation of the boiler by E.ON EIS is subject to the terms and conditions in respect of the boiler supply and installation. More information can be found above. 

• The offer can be withdrawn by E.ON EIS at any time. E.ON EIS will provide customers with notice on our website if it plans to withdraw the offer.

• By participating in this promotional offer, participants consent to the use of their personal information as set out in E.ON EIS’s privacy policy which can be found here.

• To the furthest extent permitted by law, E.ON EIS’s or E.ON Energy Solutions Limited’s liability to customers in contract, tort (including negligence) or otherwise for any loss, injury or damage of whatever kind caused in whole or in part by participation in this promotional offer, or by their failure to perform any of their obligations under these offer terms will in no event exceed £250. Nothing in these offer terms excludes or limits E.ON EIS or E.ON Energy Solutions Limited’s liability for death or personal injury arising from their negligence, or fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

• In the event of any unforeseen circumstances or technical reasons outside of its control, E.ON EIS shall have the right to amend or temporarily suspend the offer at any time (including if required by local regulations and/or laws) without liability to customers.

• E.ON EIS shall have the right to cancel any rebate for any fraudulent behaviour and/or cancel any rebate should it discover or suspect the terms of this offer are being abused.

• If any term of this offer shall be found to be illegal or unenforceable, the validity of any other term in this offer shall not be affected.

• This offer and these promotional terms are governed by the laws of England and Wales and the courts of England and Wales shall have non-exclusive jurisdiction.

9. Five working day install

9.1 Installation within five working days if you have no heating and hot water, from the point you accept your quote and either make your upfront payment or accept the terms and conditions of your finance agreement.

10. Inefficient boiler offer

10.1 The Offer

• E.ON Energy Installation Services ("E.ON EIS", "we", "our" or "us") are offering all eligible customers a £1,000 discount from the total price of any new mains gas boiler when the customer books the supply and installation of cavity wall insulation by us.

• This offer shall be applied to all quotes from 15 October 2018 for new mains gas boilers purchased by eligible homeowner-occupiers that book the supply and installation of first-time cavity wall insulation into their home by us.

10.2 Eligibility

The following eligibility criteria shall apply to this offer:

• You must own and occupy your home within an area in mainland UK where E.ON EIS operates. E.ON EIS does not operate in the following post code areas. If you live in one of these postcode areas you will not be able to take up this offer: PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, ZE, HS, IV, AB, DD, PH, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, KW, IM, CA, LA, TR and any postcodes that are not in Mainland UK i.e. Ireland, Isle of Man etc.

• You must be aged 18 years or over. 

• You must meet the eligibility criteria set out on our website.

• This offer is subject to a satisfactory home survey. Your home survey will be performed by one of our Energy Experts. A satisfactory survey shall be contingent on your home being without cavity wall insulation, being fitted with an inefficient boiler and satisfactory evidence of the above benefits and eligibility criteria set out on our website.

• This offer does not apply to landlords or homeowners whose homes are already fitted with cavity wall insulation. This offer is subsidised by the Energy Company Obligation and is subject at all times to the availability of this subsidy.

10.3 How to participate

• Customers can participate in this offer by booking a free boiler home survey with an Energy Expert by calling 0330 400 1083.

• Before booking your home survey we will ask you a series of simple prequalification questions to assess suitability in line with the above eligibility criteria.

• One of our Energy Experts will then undertake a home survey at your home in order to verify whether:
     • cavity wall insulation has previously been installed in your home; and
     • your home is equipped with an inefficient gas boiler.

• During this home survey you will also be required to provide proof of benefits (as listed above in section 10.2) to our Energy Expert to allow them to verify your eligibility. Upon completion of a satisfactory home survey, our Energy Expert will provide you with a quote for the supply and installation of cavity wall insulation and a new mains gas boiler. The £1,000 discount shall be applied to this quote and is not payable in any other way.

• This quote will be valid for a period of 30 days following the date of your home survey and is subject to our installation terms and conditions which are available as part of your quote.

• The installation of cavity wall insulation must be completed before the installation of your new mains gas boiler and we reserve the right to withdraw any offer in the event that you fail to have your cavity wall insulation installed by us within a reasonable time. The cavity wall insulation and the boiler must be installed at the same premises.

10.4 General

• This offer is promoted by E.ON Energy Installation Services Limited of Westwood Way, Westwood Business Park, Coventry, CV4 8LG (company number 09965944).

• We may suspend or withdraw this offer at our sole discretion at any time without any liability to you. We will provide customers with notice on our website if we plan to withdraw the offer. In the event that the offer is suspended as a result of circumstances outside of our control, we will notify you via email.

• This offer cannot be used in conjunction with any other E.ON promotional offer (with the exception of the Friends and Family offer, terms and conditions above in section 6).

• We reserve the right to recover an amount equal to the value of the discount applied if we become aware of any fraudulent or dishonest use of this offer resulting in installation of a boiler in breach of these terms.

• By participating in this promotional offer, participants consent to the use of their personal information as set out in our privacy policy.

• If any term of this offer is found to be illegal or unenforceable, the validity of any other term in this offer shall not be affected.

• Nothing in these terms and conditions will limit the E.ON EIS' liability for death or personal injury caused by its negligence or for fraud.

• These terms and conditions shall be governed by and construed in accordance with the laws of England and any disputes shall be subject to the non-exclusive jurisdiction of the English Courts.

11. E.ON Energy supply customer offer

11.1 The offer

• E.ON Energy Installation Services ("E.ON EIS", "we", "our" or "us") are offering existing E.ON energy supply customers a free upgrade to a seven year guarantee on all in home boiler sales.

• This offer is available to dual fuel E.ON energy supply customers, which is defined as those customers who have both their electricity and gas supplied by E.ON Energy Solutions Limited.

• Boiler purchases are unlimited and eligible customers can purchase and install more than one boiler at different premises and be eligible for the offer in respect of each installation, subject to the customer providing a unique E.ON Energy supply account number for an E.ON Energy dual fuel tariff for each premise where a new boiler is installed.

11.2 Eligibility 

The following eligibility criteria shall apply to this offer:

• You must own and occupy your home within an area in mainland UK where E.ON EIS operates. E.ON EIS does not operate in the following post code areas. If you live in one of these postcode areas you will not be able to take up this offer: PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, KW, IM, CA, LA, TR, ZE, HS, IV, AB, DD, PH and any postcodes that are not in Mainland UK i.e. Ireland, Isle of Man etc.

• You must be aged 18 years or over.

• The utility bill must be in the same name of the individual that the boiler quote relates to.

11.3 How to participate 

• Customers can participate in this offer by booking a boiler survey online or by calling 0330 400 1083.

• During the home survey process, the Energy Expert will provide information detailing the offer.

• This offer is subject to you providing proof of energy supply by evidencing your last energy bill.

• Once the Energy Expert has verified your energy bill they will take photographic evidence in order to apply the free seven-year guarantee upgrade.

• Upon completion of a satisfactory home survey, you will receive a quote which includes the free seven-year guarantee upgrade. This shall be applied to your quote and is not payable in any other way.

• This quote will be valid for a period of 30 days following the date of your home survey and is subject to our installation terms and conditions which are available as part of your quote.

11.4 General

• This offer is promoted by E.ON Energy Installation Services Limited of Westwood Way, Westwood Business Park, Coventry, CV4 8LG (company number 09965944).

• We may suspend or withdraw this offer at our sole discretion at any time without any liability to you. We will provide customers with notice on our website if we plan to withdraw the offer. In the event that the offer is suspended as a result of circumstances outside of our control, we will notify you via email.

• This offer cannot be used in conjunction with any other E.ON promotional offer (with the exception of the friends and family offer, terms and conditions above in section 6)

• We reserve the right to recover an amount equal to the value of the discount applied if we become aware of any fraudulent or dishonest use of this offer resulting in installation of a boiler in breach of these terms.

• By participating in this promotional offer, participants consent to the use of their personal information as set out in our privacy policy

• If any term of this offer is found to be illegal or unenforceable, the validity of any other term in this offer shall not be affected.

• Nothing in these terms and conditions will limit the E.ON Energy Installation Services' liability for death or personal injury caused by its negligence or for fraud.

• These terms and conditions shall be governed by and construed in accordance with the laws of England and any disputes shall be subject to the non-exclusive jurisdiction of the English Courts.