The Warm Home Discount Scheme for 2018/19 has closed

We're serious about helping our customers reduce their energy bills. If you're eligible, you can apply to get a discount on your 2019/20 winter electricity bill.

Applications are on a "first come, first served" basis, so register for your 2019/20 reminder today

Be one of the first to apply

We had the maximum number of applications for this year's scheme so we're not processing any more.

You can register your interest for winter 2019/20 so when the scheme reopens, you're one of the first to know. We'll email you toward the end of summer 2019 with all the details.

Details of the Warm Home Discount scheme

Who automatically gets Warm Home Discount?

We share information with the Department for Work and Pensions (DWP). For the 2018/19 Warm Home Discount scheme we'll use the information given to us by the DWP to automatically give the discount to customers who had their electricity supplied by us on 8 July 2018 and were:

·         Aged under 65 and receiving only the Guarantee Credit element of Pension Credit (no Savings Credit)

·         Aged 65 or over and receiving the Guarantee Credit element of Pension Credit, (even if you receive Savings Credit as well)

Customers who are automatically eligible for a Warm Home Discount are known as the "Core Group". If you fall into this group you don't need to fill in an application form to receive your discount.

The DWP will have written to you from October 2018 to let you know if you qualify. We also write to you when the payment has been made.

If you're in this group and weren't supplied by us on 8 July 2018, your old supplier will be responsible for giving you the discount.

You need to be the named account holder, or the partner of the named account holder to receive the Warm Home Discount.

When will the discount be paid?

The intention of the discount is to help customers with their winter electricity bill, so customers who've been accepted for the payment in 2018/19 will receive their discount by March 2019.

How can I check if I'm automatically entitled to Warm Home Discount?

The DWP started writing to eligible customers from October 2018. At the top right-hand side of the letter they send you, there’ll be a reference number beginning with a letter M or a letter U.

If your reference number begins with an M and:

  • we supplied your electricity on 8 July 2018. You don’t need to do anything; we’ll pay your discount by March 2019.
  • another energy company provided your electricity on 8 July 2018. The Department for Work and Pensions (DWP) will send the details to your previous supplier, and they’ll pay your discount.

If your reference number begins with a U:

The DWP aren't sure who your electricity supplier is. You’ll need to give the DWP a call (using the telephone number on their letter) and give them your electricity account number and Meter Point Administration Number (MPAN) from a recent electricity bill.

You'll find the information you need on your electricity bill, so have this handy when you call. But don’t delay, if you don’t call them by the date specified on your letter, you won't get your discount.

I’ve changed supplier, who will give me my Warm Home Discount?

If you're in the Core Group and expecting an automatic discount:

The company that supplied your electricity on 8 July 2018 is responsible for giving you the discount, even if you’re now with another supplier. If we were your supplier and you've now left us you’ll normally get this as a cheque. If you still have a balance left to pay, we’ll put the discount onto your account to help you pay this off.

 

If you're in the Broader Group and applied to us for a discount:

If you change electricity supplier before we’ve given you the discount, you’ll need to contact your new supplier and see if you can apply with them instead, as their criteria may be different. Unfortunately, applications can’t be transferred between suppliers, so you’ll need to make a new application with your new supplier. We won't be able to give you the discount unless we supply your electricity at the time we make the payment.

What happens to my Warm Home Discount if I move home?

If you're in the Core Group and expecting an automatic discount:

If we were your supplier on 8 July 2018, you'll still get the discount from us. If you still have a balance left to pay, we’ll put the discount onto your account to help you pay it off. If you have nothing left to pay, we’ll send a cheque to your new address. Please make sure you give us your new address, so we know where to send your cheque.

If you're in the Broader Group and applied to us for a discount:

Your Broader Group application is linked to your address and account number on your application, so if you move house or switch supplier before we make the payment, your application will be closed. If your new property is supplied by E.ON you will need to reapply using your new address and account number.

How can I find out which benefits I receive?

If you’re unsure of the benefits you’re currently receiving please contact the Pensions Service or Jobcentre Plus.

What's Council Tax Reduction?

Council Tax Reduction is a reduction to your Council Tax bill. You may get Council Tax Reduction if you’re on a low income or claiming benefits. It's not the 25% discount given by Councils to single occupants.

How will I know if you’ve received my application and it’s successful?

If you’ve applied online we’ll send a confirmation to the email address you supplied on the application form. If you’ve sent in a paper application form we’ll write to you within 3 weeks to let you know your application is being processed.

We’ll then write to you again within 12 weeks to let you know if your application has been successful or not. We’ll send you an additional letter if we need to see proof of your benefits.

Who in my house needs to receive the benefits to be able to apply?

If you or your partner are the E.ON electricity account holder and receive the appropriate benefits, you are welcome to apply.

When is the closing date to apply for Warm Home Discount?

As we deal with applications on a first come first served basis, we don’t know exactly when we’ll close the scheme.

In previous years we've closed the scheme to new applicants in November/December. Unfortunately, once we’ve reached a certain number of applications we’ll have to close this year’s scheme.

E.ON EnergyPlan Assist

If you've had a Warm Home Discount payment from us between October 2016 and March 2019. You may qualify for E.ON EnergyPlan Assist. It  has been set up to help protect how much you pay for your energy. There is now a maximum amount we charge certain groups of customers.

You don’t need to do anything, if you have a credit meter and you're on either our E.ON EnergyPlan or E.ON Energy Fix tariffs we'll move you onto E.ON EnergyPlan Assist automatically. You can change this at any time – take a look at our tariffs to see if you can save more.