Paying by Direct Debit

If you’ve experienced issues regarding your Direct Debit recently, please see our support page for more information on this. Information updated 08/01/2021.

How can I set up a Direct Debit?

Sign in to your online account to set up a Direct Debit. If you don’t have an account, sign up here.

If you’ve got an outstanding balance of more than £20 you’ll have to pay this first. 

How does my Direct Debit work?

It lets you spread the cost of your energy over the year. At least twice a year we’ll check your current payments to make sure you’re paying the right amount and try to make sure you’ve nothing to pay at your Annual Review.

How do you know how much energy I’m going to use?

We look at how much you’ve used in the last 12 months and use it as a projection for your future energy use.

How to manage your Direct Debit with E.ON

How can I help to make my Direct Debit payments match how much energy I’m using?

By giving us regular meter readings:

Can I pay a lump sum of my balance and get my monthly payment reviewed?

Yes, there are a few ways you can do this:

  • Use our online payment pages. Your account can be in credit up to £300. 
  • Call 0345 055 0065. We're here from Monday to Friday 9am to 5pm.
  • If you don’t have an online account, sign up to manage your account online.
  • Once your payment has cleared check your Direct Debit Manager to see a new calculation.

I’ve got a Direct Debit but I’ve also made a payment online. When will my monthly payment be reduced?

Within 24 hours as long as you’ve given us a meter reading from the past 30 days. Check your Direct Debit Manager.

If you don’t have an online account, sign up to manage your account online.

When will my new Direct Debit amount be taken from my bank account?

We’ll write to you to let you know. This is part of the Direct Debit Guarantee.

What is an annual review?

This is when we review how much you’re paying every month to try to make sure you’ll have nothing extra to pay at the end of the year.

What happens if I’m in credit or debit at my annual review?

We’ll contact you to arrange your annual review. We'll refund any credit you’ve got over £5 as long as we’ve had a meter reading in the last six months. Any credit under £5, we’ll take off your payments for the following year.

If you’ve got a debit, we’ll spread it over the next 12 months.

I’ve just changed my plan. Will my Direct Debit payments change automatically?

If you manage your account online and give us a meter reading when your plan changes, we’ll change your Direct Debit amount from the first day of the new plan.

If you don’t have an online account, sign up to manage your account online.

What do I do if I can’t afford my Direct Debit?

Call us on 0345 301 4882 from 8am to 6pm, Monday to Friday for help.

Why are my Direct Debit payments different to what you’ve estimated I’ll spend?

This is because we don’t just look at how much your energy will cost, we look at your balance and payments you’re about to make.

What is a Direct Debit guarantee?

  • This Guarantee is offered by all banks and building societies that pay Direct Debits.
  • If there are any changes to the amount, date or frequency of your Direct Debit, we’ll let you know 10 working days before we take the money from your account, or as otherwise agreed.
  • If you ask us to take a payment, we’ll confirm the amount and date to you.
  • If a mistake is made when paying your Direct Debit, either by us or your bank or building society, you’ll get a full refund.
  • If you get a refund you’re not entitled to, you’ll need to send it back when we ask you to.
  • You can cancel your Direct Debit at any time. Simply contact your bank or building society. Please notify us.

Direct Debit policy

If you’re paying by monthly fixed Direct Debit, the amount you pay is based on your estimated energy use until your next annual review. We regularly review your account. If your Direct Debit amount needs to change, we’ll give you 10 working days’ notice

How much energy you use can alter your Direct Debit amount, whether you’re on a fixed or variable contract.