Payments
How can I make a payment today?
You can pay the following ways:
- Pay online or on the mobile app with your debit or credit card
- Pay by cheque, debit or credit card, standing order or cash at a bank or post office
- Register for an online account to pay by Direct Debit
- Call 0345 055 0065 and pay over the phone. We're here from Monday to Friday 9am to 5pm.
What payment options do I have?
There are many ways to pay your bill:
- Fixed or variable Direct Debit
- Cash
- Cheque
- Credit card
- Debit card
- BACs
Some restrictions apply for some plans, please check your Terms and Conditions.
Can I pay by credit/debit card?
Making a payment
You can pay by credit/debit card using your online account, or you can make an online payment without an online account on our website.
Alternatively you can call us on 0345 055 0065 where you can make a payment by speaking to an advisor or by using our automated service. We're here from Monday to Friday 9am to 5pm.
Billing and payments
How you pay for the energy you use.
Direct Debit
Our advice on paying for your energy by Direct Debit.
Refunds
How to know if you're entitled to a refund, and how to claim one.
Billing
Understanding your bill and ways to pay it.
Financial difficulty
How we can help if you're struggling to pay your energy bills.