How we're helping support our prepayment customers during coronavirus
I have a prepayment meter, I'm self isolating and I'm running low on energy - what should I do?
I may need to use the extended emergency credit for my prepayment meter - what do I need to do?
How do I check how much emergency credit I've got left on my prepayment meter?
- Put the key into the meter
- Press the blue button repeatedly until Screen R is displayed
- Screen R shows you how much emergency credit you have available
- Press and hold button A until you hear a beep
- The first information screen will appear (there is a number in the bottom right corner of the display to tell you which screen you're on)
- Keep pressing button A until you reach Screen 22
- Screen 22 shows you how much emergency credit you have available