Our contact centre is currently experiencing long call wait times, we're sorry for any inconvenience the delays may have caused. We're working to resolve this as quickly as possible, but in the meantime we encourage you to use your online account to complete your task before trying to call in. If you don't have an online account you can register for one.
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Contact us

If you're a large energy user, contact one of our dedicated teams.

Otherwise, you can get in touch with us using the form below, and we'll get back to you within 48 hours. If your query is about an existing account, please let us know your account number.

If you have a question that needs a more immediate answer, then give us a call between 8am and 6pm Monday to Friday, or why not try contacting us on Twitter (@EONhelp) instead? We’re online between 8am and 8pm in the week and 8am to 6pm on Saturdays.

You can also take a look at our frequently asked questions; we may already have an answer to your question.

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