OnlineTerms and Conditions

Managing Your Account Online

By registering to manage your account online the following additional terms and conditions apply:

  • You must choose a valid username and password so that you can log on to our Internet service and access your account details.
  • You must notify us if your email address, or any of your other details, change.
  • When you use your username and password you are authorising us to carry out all the instructions you have given us on our website.
  • You will no longer receive paper bills, we will send you an email notification that your bill is ready to view at least every three months.

Username and Password

You must keep your username and password secret. If you think someone else knows, or may know, your password, please tell us immediately. We may require you to amend your username if we regard it to be inflammatory, or if we think someone else is using it.

Full Terms and Conditions (PDF)