Help and support

These are our most frequently asked questions

• How do I read my meter?
• I think my meter is faulty what do I do?
• What is Economy 7?
• I can't open my meter box, what should I do?
• How do I know if I have a metric or imperial gas meter?
• I've just had my meter changed, do I need to do anything?
• My new meter details aren't showing on my bill, what should I do?

If these don't help, visit our meter readings help pages

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• How do I download or print my bill?
• I don’t think my bill is right, what should I do?
• I’ve received an estimated bill, what should I do?
• Why does my bill have more than one set of readings and charges?
• What are my current prices?
• How do you work out my gas charges?
• I don't understand my bill?

If these don't help, visit our bill help pages

Still stuck? Get in touch by email or phone

Contact us by phone

These are our most frequently asked questions

• What does it mean if my Smart Pay As You Go payment or transfer has failed?
• I've topped up while disconnected and my meter hasn't come back on. Why is this?
• How do I activate the emergency credit on my Smart Pay As You Go meter?
• What'll happen to my Smart Pay As You Go account if I change supplier?

If these don't help, visit our online account help pages

Still stuck? Get in touch by email or phone

Contact us by phone 

These are our most frequently asked questions

• How do I register to manage my account online?
• I've changed my email address, what should I do?
• Worried about a security message?
• I’ve forgotten my login ID what should I do?
• I’ve forgotten my password what should I do?
• I’ve got two account numbers, I want to view both of my accounts together, what should I do?
• When I try and view my bill the page is blank, what do I do?

If these don't help, visit our online account help pages

Still stuck? Get in touch by email, phone or Twitter

These are our most frequently asked questions

• How can I pay my bill?
• My payments aren’t showing on my bill, what should I do?
• Paying by Direct Debit
• Paying by prepayment
• What if I can't afford to pay?
• My bill is showing a credit balance, can I have a refund?

If these don't help, visit our payment help pages

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• My bill is showing a credit balance, can I have a refund?
• I’m a prepayment customer and my statement is showing a credit. Can I have a refund?
• I’ve changed supplier and my account is in credit. How do I get a refund?
• I’ve moved to a new home and my account is in credit. How do I get a refund?
• Did you leave us between 2002 and 2008?

If these don't help, visit our refunds help pages

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• I'm moving house, how do I let you know?
• I need a new payment card, what should I do?
• How and where can I top up my prepayment meter?
• I think my meter is taking too much money. What can I do?
• Can I change my prepayment meter and have a credit meter instead?
• I have a prepayment meter, why do I have an outstanding debit or credit?
• Why do I still receive bills when I have a prepayment meter?
• Do you have a booklet you can send out to me?

If these don't help, visit our prepayment help pages

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• How do I find out who supplies my new home?
• What information will you need from me if I am moving home?
• What should I do with bills/reminders for the person who lived here before me?
• What do I need to do when I move home?
• When should I let you know when I'm moving home?

If these don't help, visit our moving home help pages

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• What do I do if I have a gas emergency?
• What do I do if I have an electricity emergency?
• What do I do if I have a carbon monoxide emergency?

If these don't help, visit our emergency safety help pages

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• Why have you reviewed my payment?
• How can I make sure my Direct Debit payment reflects how much I actually use?
• Can I pay a lump sum and get my payment reviewed?
• What is an annual review and how do you choose when it is?
• I updated my Direct Debit online, and no payment has been taken this month?
• What happens if I'm in credit or debit for my annual review?

If these don't help, visit our Direct Debit help pages

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• Do I need to let my current supplier know I'm transferring to E.ON?
• How long will it take to transfer my account?
• When will you need my first meter reading?
• What if I want to cancel my transfer to E.ON?
• What should I do if I haven't had my final bill from my old supplier?
• How will I know when I'm an E.ON customer?

If these don't help, visit our changing supplier help pages

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• Am I tied into a contract?
• How do I find my supplier
• How do I find out who my gas supplier is?
• How do I find out who my electricity supplier is?

If these don't help, visit our new connections help pages

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• What do I need to do if I'm demolishing my property?
• Is there a charge for having the services removed?
• How long will it take for the services to be removed?
• Does the meter need removing as well?
• Are there any other options?
• I'm renovating my property and need the power turning off

If these don't help, visit our disconnection help pages

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• What is the Saving Energy Toolkit?
• What is the similar home comparison?
• How did you choose the homes in my similar homes comparison?
• Who can use the Saving Energy Toolkit?
• What happens if I move home?
• If I give a meter reading, will my Saving Energy Toolkit update?

If these don't help, visit our Saving Energy Toolkit help pages

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• What are E.ON Rewards?
• How do I opt in and join E.ON Rewards?
• When is my Points Balance updated?
• Do my points expire?
• When do I get my Tesco Clubcard points?
• How many High Street vouchers can I get?

If these don't help, visit our E.ON Rewards help pages

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• Can't you just put me on what's best for me?
• What is E.ON Price Alert?
• How do I opt in to Price Alerts?
• When will I receive Price Alerts?

If these don't help, visit our E.ON Price Alert help pages

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• How do smart meters work?
• When can I get a smart meter?
• How does my Smart Energy Display work?
• Will my bills change once I get a smart meter?
• Will my Direct Debit calculation or review change if I get a smart meter?
• I’m moving home – what do I do with my display?
• I have a smart meter but I’ve received an estimated bill, why?

If these don't help, visit our smart meter help pages

Still stuck? Get in touch by email or phone

These are our most frequently asked questions

• How can I contact you?
• Do I need to provide a death certificate?
• How else can you help me?

If these don't help, visit our Bereavement support pages

Still stuck? Get in touch by email or phone