Our contact centre will be closed Monday 29 May and will re-open Tuesday 30 May 8am. Our Smart Pay As You Go & Prepayment emergency line is open 24/7, if you’re off supply or unable to top up, please call 0345 303 3040.
Search our frequently asked questions using our Online assistant to see if we can help online.
Got an online account? You can login to change your tariff, make a payment, submit meter readings or change your Direct Debit. Login or register now.
Don't have an online account yet? You can still submit meter readings and make a payment online (you just need your account number on hand).
Contact us by phone
Electricity
If you have a power cut or have seen some issues with the power lines in your area, call Distribution Network Operators free on 105.
Gas If you can smell gas or need to report a gas explosion/fire, call the National Gas Emergency Helpline immediately on: 0800 111 999
If you can smell gas or need to report a gas explosion/fire, call the National Gas Emergency Helpline immediately on:
Carbon monoxide Read the Government advice about the dangers of carbon monoxide poisoning. Find out more
Read the Government advice about the dangers of carbon monoxide poisoning. Find out more
We want to hear from you. If you have any problems, feedback or suggestions please get in touch.
You can find us on Twitter @EONhelp or on Facebook. We're online from 8am to 8pm Monday to Friday and 8am to 6pm Saturday to help with your E.ON account.
E.ON
We try very hard to get it right but we know we get it wrong from time to time. We want to learn from our mistakes though, which is why we want to know if you’re not happy. If you have a complaint please let us know about it.
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