Electricity Emergencies
If you have a power cut or have seen some issues with the power lines in your area, call Distribution Network Operators free on 105.
Find out more.
Gas Emergencies
If you can smell gas or need to report a gas explosion/fire, call the National Gas Emergency Helpline immediately on:
0800 111 999
Find out more.
Carbon Monoxide Emergencies
Read the Government advice about the dangers of carbon monoxide poisoning.
Find out more.
If you need any further help or support see our support and advice page.
Need to call us about your metering? Call us now on 0345 052 0000 - Please have your meter serial number and an up to date meter reading to hand when you call.
If you wish to contact us via email use our contact form.
Switching your energy supplier is a simple process – it just takes a few minutes of your time.
Need to call us about changing supplier? Call us on 0345 301 4905 - Please have your supply number (found on your bill) to hand when you call.
If you wish to contact us via email use our contact form.
Need to call us about your smart meter? Call us on 0345 366 5973.
If you wish to contact us via email use our contact form.
Need to call us about Direct Debits? Call 0345 052 0000 - Please have your bank details to hand when you call.
If you wish to contact us via email use our contact form.
Need to call us about reviewing your tariff? Call 0345 302 4298 - Please have your annual usage (found on your bill or annual summary) and/or meter readings to hand when you call.
If you wish to contact us via email use our contact form.
Need to call us about your payments? Call 0345 052 0000 - Please have your card details to hand when you call.
If you wish to contact us via email use our contact form.
Need to call us about your move? Call us on 0345 303 3020 - Please have the details of your homemove including the new and old address and meter readings.
If you wish to contact us via email use our contact form.
Need to call us about your prepayment account? Call us on 0345 303 3040 - Please have your prepayment card/key details to hand when you call.
If you wish to contact us via email use our contact form.
Need to call us about your bill? Call us on 0345 052 0000 - Please have an up to date meter reading and a copy of your latest bill to hand when you call
If you wish to contact us via email use our contact form.
Need to call us about you billing? Call us on 0345 052 0000 - Please have an up to date meter reading and a copy of your latest bill to hand.
If you wish to contact us via email use our contact form.
Need to call us about your online account? Call us on 0345 052 0000 - Please have your log in details to hand when you call.
If you wish to contact us via email use our contact form.
Need to call us about new connections? Call us now:
Home energy connections - 0333 202 4730
Business energy connections - 0333 202 4920
Developer connections - 0345 301 5921
If you wish to contact us via email use our contact form.
Need to call us about a bereavement? Call us now on 0333 202 4841
If you wish to contact us via email use our contact form.
Need to call us about your energy monitor? Call us now on 0333 202 4798
If you wish to contact us via email use our contact form.
Need to call us about a disconnection? Call us now on 0333 202 4544
If you wish to contact us via email use our contact form.
Your information's safe with us
We all want to make sure we’re safe online, and be able to use websites without having to worry about online security. We work hard to make sure that our site and systems are secure and we’re working continuously to keep this up.
Click on more help to find links to how to guides and videos to help you out.
Need to call us about online security? Call us on 0345 052 0000
If you wish to contact us via email use our contact form.
If you've got a property that's empty and doesn't use any gas and/or electricity, you may not need to pay a standing charge.