It's taking longer than usual to answer calls at the moment. We recommend using your online account and help and support to answer your question. We're sorry for any inconvenience.
Skip to content

Help and support

What can we help you with?


Here's some of our frequently asked questions

Emergencies

Electricity Emergencies

If you have a power cut or have seen some issues with the power lines in your area, call Distribution Network Operators free on 105.

Find out more.

Gas Emergencies

If you can smell gas or need to report a gas explosion/fire, call the National Gas Emergency Helpline immediately on:

0800 111 999

Find out more.

Carbon Monoxide Emergencies

Read the Government advice about the dangers of carbon monoxide poisoning.

Find out more.

If you need any further help or support see our support and advice page.

Metering

Need to call us about your metering? Call us now on 0345 052 0000 - Please have your meter serial number and an up to date meter reading to hand when you call.

If you wish to contact us via email use our contact form.

Changing supplier

Need to call us about changing supplier? Call us on 0345 301 4905 - Please have your supply number (found on your bill) to hand when you call.

If you wish to contact us via email use our contact form.

Smart meters

Direct Debit

Reviewing your tariff

Need to call us about reviewing your tariff? Call 0345 302 4298 - Please have your annual usage (found on your bill or annual summary) and/or meter readings to hand when you call.

If you wish to contact us via email use our contact form.


Payment

Moving home

Prepayment

Understanding your bill

Need to call us about your bill? Call us on 0345 052 0000 - Please have an up to date meter reading and a copy of your latest bill to hand when you call

If you wish to contact us via email use our contact form.

Billing

Need to call us about you billing? Call us on 0345 052 0000 - Please have an up to date meter reading and a copy of your latest bill to hand.

If you wish to contact us via email use our contact form.

E.ON Reward Points

Need to call us about you E.ON Rewards points? Call us on:
0345 052 0000 - for standard meter customers 
0345 303 3040 - for prepayment meter customers 
0345 366 5973 - for smart meter customers 
Please have your account number to hand when you call.

If you wish to contact us via email use our contact form.

Online account

Saving Energy Toolkit

New connections

Need to call us about new connections? Call us now:

Home energy connections - 0333 202 4730
Business energy connections - 0333 202 4920
Developer connections - 0345 301 5921

If you wish to contact us via email use our contact form.

Smart Pay As You Go

Bereavement support

Feed in tariff

Energy saving home improvements

Energy monitors

Disconnections

Online security

Your information's safe with us

We all want to make sure we’re safe online, and be able to use websites without having to worry about online security. We work hard to make sure that our site and systems are secure and we’re working continuously to keep this up.

Click on more help to find links to how to guides and videos to help you out.

Need to call us about online security? Call us on 0345 052 0000

If you wish to contact us via email use our contact form.

Warm Home Discount

No standing charge

If you've got a property that's empty and doesn't use any gas and/or electricity, you may not need to pay a standing charge.