Power Cut and Electrical Fault Information

Is it a power cut or a fault in your home?

""If your electricity goes off, start by checking to see if it's a power cut or a fault in your home. The easiest way to do this is to see if your neighbours still have electricity.

If they don't have power either, then it's a power cut – and it's our job to make sure your electricity is back on as soon as possible. To tell us about a power cut, please call the Emergency Helpline number on your electricity bill. If you don't have a bill handy, you'll find the number further down this page

If your neighbours have power, then it could be a fault in your home.

 

  • Your trip switch may have turned itself off. If it has, try turning it back on. If it switches off again then one of your electrical appliances may be faulty. Your trip switch turns itself off to make sure you don't get injured by a faulty appliance. Once you've found the faulty appliance and turned it off, your power should stay on.
  • Do you have a prepayment meter? Perhaps it's run out of credit? If it's in credit and still not working, then please call us on 0345 303 3040.
  • Have you only lost power in parts of your home? You may have a fault with your electrical wiring somewhere, so call a qualified electrician as soon as possible. 

As a general rule, if you've lost power because there's something wrong with your electricity supply, such as a power cut or a fault with a prepayment meter, it's our job to fix it. If it's because of a faulty appliance or wiring in your home, it's down to you to get it sorted, but we'll do our best to give you any advice you need.

Electricity emergency numbers

Are you trying to report a power cut or tell us about damaged power lines or underground cables?

Please use the table below to find the correct regional electricity distribution company for your area.



Regional electricity distributor 

Who you need to contact

 

Area

Company

Area ID

UK Power Networks

East England

UK Power Networks
0800 783 8838

10

Western Power Distribution

East Midlands

Western Power Distribution
0800 056 8090

11

UK Power Networks

London

UK Power Networks
0800 028 0247

12

Scottish Power Energy Networks

North West

Scottish Power Energy Networks
0845 272 2424

13

Western Power Distribution

West Midlands

Western Power Distribution
0800 328 1111

14

Northern Powergrid

North East England

Northern Powergrid
0800 668 877

15

Electricity Northwest Ltd

North West

Electricity Northwest Ltd
0800 195 4141

16

Scottish and Southern Energy Distribution

North Scotland

Scottish Hydro Electric Power Distribution
0800 300 999 

17

Scottish Power

South Scotland

Scottish Power Energy Networks
0845 272 7999

18

UK Power Networks 

South East England

UK Power Networks
0800 783 8838 

19

Scottish and Southern Energy Distribution

Southern England

Southern Electric Power Distribution
0800 072 7282

20

Western Power Distribution

South Wales

Western Power Distribution
0800 052 0400 

21

Western Power Distribution

South West England

Western Power Distribution
0800 365 900

22

Northern Powergrid

Yorkshire

Northern Powergrid
0800 375 675

23

IPNL


IPNL
0800 013 0849

24

ESP Electricity


ESP Electricity
0800 731 6945

25

Energetics Elec


Energetics Elec
0800 804 8688

26

GTC


Electricity Networks company
0800 032 6990

27