Ways we can lend a helping hand
Once we understand we'll try and find a way to help that's tailored to your circumstances. We can:
- We’ll work with you to set up a payment plan that takes into account your situation and your ability to pay. If you stop paying us, we’ll contact you to see how we can help. This can now include the option to pay your final bill by fixed monthly Direct Debit.
- Check if you can get help from the Fuel Direct scheme if you're on benefits and collect a weekly amount directly from your benefit pay.
- Make your budgeting easier by fitting a smart meter and switching you to Smart Pay As You Go. You can top up your meter in advance with an amount you choose. We'll only fit a smart meter if we can in your area and where it's safe and practical for you to use one. If a smart meter is not an option for you we'll also check if a prepayment meter would be more suitable.
- Provide advice to help you save energy and money.