Moving Home

Existing customers

Moving home with your E.ON account

Family with boxes

We want to make moving home easier for you. Simply fill out our moving home form with as many details as you can, and we’ll take care of the rest.

  • When you take us with you, you can keep your account details and Direct Debit arrangement (although the amount you pay may change). That’s one less thing to worry about.
  • Only pay for the energy you use by taking a meter reading - you can let us know on the form.
  • As our customer you may still be eligible for up to £100 worth of savings and discounts.


Prepayment customers

If you have a prepayment meter, you'll need to let us know you're moving. Fill out our online form for prepayment customers.

For new customers

Just moved into a new home? 

Couple moving houseWhether you're an existing customer or you're new to E.ON, setting up your electricity and gas with us is quick and easy.

Is your new house already supplied by us?

Simply fill out our form and we’ll set you up with a new account. Why stay with us?

  • You can get E.ON Reward Points to use on the high street - E.ON Reward Points are available on all new electricity and dual fuel tariffs, and you can exchange them for Tesco Clubcard points or gift vouchers to spend on the high street.
  • You can save money on both electricity and gas - earn £20 for having both your electricity and gas with us.
  • We’ll tell you if you could be saving money on a different tariff - just sign up to our price alert emails.
  • You’ll also be able to set up an online account - manage your energy wherever or whenever you want, save money with paperless billing*, make online meter readings and see how your energy use stacks up with our Saving Energy Toolkit.

* Instead of a paper bill, you’ll get email prompts when they’re ready to see. This means you can view and print your bill at any time.




If your home is not supplied by E.ON

If your new home is not supplied by us, then find our best deal for you now.

 

 

 

Landlords

Got tenants moving in or out?

Father and daughter tennantsWhen you get a change in tenancy, it’s important to let us know. Otherwise you could end up paying costs for energy you don't use. To tell us about your change in tenancy, we’ll just need:

  • Recent meter readings (ideally taken on the day of the move)
  • The date of the move
  • Details of who’ll be taking over responsibility for the property
  • Contact details for the new and old tenants, and a full forwarding address.


If the property is empty

If you still use energy at the property, you'll need to pay a standing charge. If your property’s on a credit meter, this will show up on your bill. If it has a prepayment meter, it’ll add up on the meter and you can pay it off by topping up.

Switching to a credit meter

To change your prepayment meter for a credit meter, we’ll need to do a credit check and the account will have to be in the tenant’s name. Just call 0345 303 3040. Switching is free.

Switching to a prepayment meter

To change your credit meter for a prepayment meter, we’ll just need to check that you or your tenants have easy access to the meter at all times, that there’s nothing to stop you from topping up, and that your meter is below head height. Just call 0345 301 5866. Switching is free.


Tips for moving home

 

Frequently asked questions for new customers

How do I join E.ON when I move home?

Firstly, thanks for choosing us.

So that we can find our best deal for you, we need to start by asking you a few quick questions.

You can do this online, or if you’d prefer to talk to someone about switching to us, call us on 0333 202 4698. We’re open Monday to Friday 8am until 8pm and 8am until 6pm on Saturdays.

 

How do I find out who supplies my new home?

If you're not sure who your current electricity supplier is, you can find out who your local electricity distribution company is using our map.

To find your gas supplier you can contact the Meter Point Reference line on 0870 608 1524.

What should I do with the bill or reminders for the person who lived here before?

Simply cross out your address, write on the envelope in large text “Return to Sender – No longer at this address” and put it in a post box.

If you have a forwarding address for the previous occupier, you can also write this in small text on the envelope as this will help us send their bills to the right address.

I've been an E.ON customer before. How can I find out if I've still got any credit with you?

You may still have credit on your previous account with us. We want to make sure that you receive any credit you're owed. If you've had a final bill from a previous account with us that shows a credit balance and you're unsure whether you've had your refund, please call us on 0345 052 0000.

 

Frequently asked questions for existing customers

How do I move home with E.ON?

Let us know you’re moving, ideally before you move.

If that’s not possible, remember to take meter readings before you leave your property.

Fill in our online form or call our Moving Team on 0345 303 3020 (Mon-Fri 8am-8pm, Sat 8am-6pm).

You’ll need the following information to hand:

Your account details, including your account number and full address. 

The date you’re moving. 

Meter readings for when you moved out. If you don’t give us a read, we’ll estimate your use or use readings from the next person who moves in.

Your new address and contact details. 

If you've already moved in, your first meter readings (take them as soon as you get into your new home). 

Details of who’ll be taking responsibility for the property moving forward, for example the new occupier or the landlord if it was rented. 

If you have a prepayment meter we may ask for the settings on the front of the meter (don’t worry we will talk you through these).

How do I stay with E.ON when I move home?


It’s easy to stay with E.ON. If you were supplied by E.ON in your old home and haven’t let us know you’ve moved out, just submit your information online or, if you prefer to talk to us, call us on 0345 303 3020.  Please have the information we’ll need to process your move ready.

If you were supplied by E.ON in your old home and have already let us know you’ve moved out, just call us on 0345 303 3020 and we’ll be happy to supply you at your new home. We’re open Monday to Friday 8am until 8pm, and 8am until 6pm on Saturdays.

What information will you need from me if I am moving home?

If you’ve got a prepayment meter, fill out our prepayment moving home form.

If you were/are supplied by E.ON at the home you’re leaving, you’ll need to give us the following information when you get in touch:

      •  Your account details, including your account number and full address. 

      •  The date you’re moving. 

      •  Meter readings for when you moved out, if you would like us to read the meter we need at least 10 working days notice. If you don’t give us a read, we’ll estimate your use or use readings from the next person who moves in.

      •  Your new address and contact details. 

      •  If you've already moved in, your first meter readings (take them as soon as you get into your new home). 

      •  Details of who’ll be taking responsibility for the property moving forward, for example the new occupier or the landlord if it was rented. 

      •  If you are have a prepayment meter we may ask for the settings on the front of the meter. Don’t worry we'll talk you through these.

    If you’re moving into a house supplied by E.ON and weren’t supplied by us at your previous home, you’ll need give us the following information when you get in touch:

      •  Your name, date of birth and contact details. 

      •  Your new address 

      •  The address you’re leaving 

      •  The date you’re moving. 

      •  If you've already moved in, your first meter readings - take them as soon as you get into your new home. If you don’t give us a read, we’ll estimate your use or use readings from the person who moved out. 

      •  If the property is rented the landlord or letting agent details.

      •  The previous occupiers forwarding address, if known.

      •  If you have a prepayment meter we may ask for the settings on the front of the meter. Don’t worry we'll talk you through these.

When should I let you know I'm moving home?


We recommend you let us know at least 2 days before you move out of your old home or, if you’re new to E.ON and are moving into a home we supply, no later than 2 days after you move in to your new home.

You can do this using our moving home form or alternatively you can get in touch by email or by phone

Please have the following information about your account (which needs to be in your name) available when you contact us:

    •  your account number if you know it 

    •  the address you're leaving 

    •  your forwarding address 

    •  the date you're moving 

    •  your final meter readings (if you'd like us to read your meter we'll need at least 10 working days notice). If you don’t give us a read, we’ll estimate your use or use readings from the next person who moves in. 

    •  contact details for the Landlord/Letting Agent at your new/old address if you rent 

    •  the name of the new occupier at your old address if you know it

If you’ve got a prepayment meter, you can fill out our prepayment moving home form.

Can I let you know after I’ve moved home?


Of course but please make sure you have your final meter readings for your old home (if it was supplied by us) and your first meter readings for your new home (if it is supplied by us as well).

Why should I stay with E.ON?

We’re award winning - we’re proud to have won Large Supplier of the Year in the uSwitch Energy Awards 2014, and we won the award for Overall Customer Satisfaction in both 2012 and 2013.

You may still be eligible for up to £100 worth of savings and discounts.

You can earn E.ON Reward Points which can be exchanged for either Tesco Clubcard points or Bonusbond gift vouchers for the high street.

Will my Direct Debit continue on as normal?


Yes, if your new property's also supplied by us. Your Direct Debit will continue to be taken on the same date.

However, if we need to make any changes to your Direct Debit payment (e.g. if your new home is bigger or smaller), we’ll let you know at least 10 working days in advance as part of the Direct Debit Guarantee.

If you were supplied by us in your old home, but you’re not currently in your new home, your Direct Debit will only take effect once we've taken over supply for your new home. 

If you previously only had electricity or gas and we’ll now be supplying both, the amount of your Direct Debit will be reviewed. Our adviser will explain this to you during your call.

When will I receive my final bill?

If you manage your account online you can view your bill within 24 hours of giving us your final meter readings. 

If you don’t, you’ll receive your final bill within 7 days of calling us with your final meter readings for your old home.

If you pay by Direct Debit, the full value of your final bill will be taken on your usual date, after which your Direct Debit will be cancelled.  Please don’t cancel your Direct Debit before this date.

If you don’t pay by Direct Debit, you can pay your final bill online, or by using our automated telephone system on 0333 202 4606 and selecting option 1. Please have your E.ON account number, payment amount and card payment details ready. 

How do I pay my final bill or receive a credit refund?

  • When you give us your final meter readings we’ll update your account and use these to work out and send you your final bill (if you managed your account online, we’ll send you an email to let you know your bill is ready to view in your account).

If your account is in credit

  • If you pay by cash/cheque, we’ll need your final meter readings and a forwarding address. We can then send your refund as a cheque.
  • If you pay by Direct Debit, we’ll need your final meter readings. We’ll then automatically refund your credit to your bank (please don’t cancel your Direct Debit before we do this).
  • If you've got a prepayment meter, please give us a call, we need to check everything’s up to date. After we’ve talked to you, we’ll be able to send you any refund that you’re due.
  • If your credit's over £1000, we’ll need to check this before we issue a refund, so this may take us a bit longer than 7 working days.

If your account is in debit

  • If you pay by Direct Debit, the date we’ll take this payment from your bank will be shown on your bill (giving at least 10 working days notice).
  • If you pay by cash or cheque, the balance will need to be paid by the date specified on the bill.

How do I let you know my address when I am moving overseas?

The easiest way is to complete the moving home form to let us know you’ve moved out and register for bill reminders. This way, bills are emailed to you and you can pay your final bill or check when your refund will arrive (if you’re in credit) online.

If you’d prefer to talk to us, just call us on 0345 303 3020 and you can give us your overseas address where we can send your final bill.  We’re open Monday to Friday 8am until 8pm, and 8am until 6pm on Saturdays.

Why do you need my new address?

We need your new address to send a final statement of your account and if you’re due a refund we can make sure that this sent as soon as possible, or if you owe us money so we can help make sure you know this is due and avoid unknowingly leaving a debt.

What happens if I’ve got a credit or money left to pay after I’ve moved?

When you give us your final meter readings we’ll update your account and use these to work out and send you your final bill (if you managed your account online, we’ll send you an email to let you know your bill is ready to view in your account).

If it's a credit

We’ll automatically refund any credit you have on a final bill, as long as we’ve got the information to finalise your account. If there aren’t any current claims or refunds already happening on your account, we’ll get this out to you within 7 working days.

If your credit's over £1000, we’ll need to check this before we issue a refund, so this may take us a bit longer than 7 working days.

If you pay by cash/cheque

We’ll need your final meter readings and a forwarding address. We can then send your refund as a cheque.

If you pay by Direct Debit

We’ll need your final meter readings. We’ll then refund your credit to your bank (please don’t cancel your Direct Debit before we do this).

If you've got a prepayment meter

Please give us a call, we need to check everything’s up to date. After we’ve talked to you, we’ll be able to send you any refund that you’re due.

If it's a debit

If you pay by Direct Debit, the date we’ll take this payment from your bank will be shown on your bill (giving at least 10 working days notice).

If you pay by cash or cheque, the balance will need to be paid by the date specified on the bill.

 

Smart meters

What do I do if I have a Smart meter in my old or new home?


If you have a Smart meter, you can find more information here.

I’ve just moved in and there's a smart meter, but not a separate display


Not a problem. If you have an E.ON smart meter, we can provide a new display. Just call us so we can check what type of meter you have and arrange for a smart technician to visit your property.

 

I’m moving home. What do I do with my display?

If you’re moving home, please leave your smart display at your property so the new householder can benefit from using it. You could leave it somewhere they can find it, such as a kitchen worktop or counter.