Sales compensation fund

As a result of a recent Ofgem investigation into a breach of our license conditions, we’ve reviewed the way we sold our energy deals between June 2010 and December 2013. 

We're concerned that we might have given some of our customers the wrong information when they chose to switch to us and are sorry for getting this wrong. If you took an energy deal during this time:

  • Apply to have your case reviewed using the form below.
  • Or call 0800 0568497 (8am to 8pm Mon-Fri, 8am to 4pm, Saturdays).

To make sure we sort this out, we'd like you to contact us so that we can look into whether you may be offered compensation.

 

Compensation form

Your details
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Please enter in the format: DD/MM/YYYY
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Your previous supply before joining E.ON

We'll aim to contact you within 28 days

Day 1-7 - We receive your details and pass them to our claims team

Day 7-14 - Our claims team will review all the information we have about your account and match them to the details you’ve given us.

Day 14-25 - We’ll make a decision on your claim.

Day 25-28 - We'll send you a letter to let you know the outcome of your claim.

 

 

Frequently asked questions

How has the compensation been calculated?

To make sure we treat our customers fairly a number of different factors went into the calculation, these are:

- The difference between the average dual fuel price for our competitors' standard and nonstandard tariffs at the time. This helped us work out the amount of money you might have been worse off by. It also meant we could create an average amount to show all combinations of supplier and tariff.

- We’ve used the average during the period, across our customers, to calculate consumption, how many products you may have had with us at the time and how many times you could have been charged a penalty fee, for example an exit fee from a previous supplier. We believe this is fairer than using UK averages.

- We’ve added £10 for the inconvenience.

Finally, depending on how long you’ve been with us, we’ll add interest per year or part year (typically this is around 8%). This means we’ll work out the interest for the first year you were with us, add it to the total, and work out the following year’s interest. If you were with us for less than a year or part of a year, we’ll round it up. 

When will I hear from E.ON?

We'll be writing to customers, we believe have been impacted over the next 3 months.

How do I make a claim?

If you had an energy deal with us between June 2010 and December 2013 and think you were not treated fairly because you think we may have used the wrong information you can make a claim.

You can do this by filling in our online form or calling us on 0800 0568497 (8am to 8pm Mon-Fri, 8am to 4pm Saturdays).

We'll need some information about your energy account before you switched to us:

- Previous supplier

- Previous tariff

- The address of the house you were at when you switched to us

- It would also be helpful if you had your E.ON account number handy

How are repayments made?

All customers will receive a cheque.

Am I on the right energy deal now?

We’ve made a number of changes to try and avoid this happening again and we'll continue to work and make things even better if you want to make sure you’re on the best deal for you, you can view our current tariffs.