Your prepayment electricity meter
If you want to repay a debt through your meter
How do I repay my outstanding balance through my electricity meter?
Remember, it's part of the agreement that you top up each week. And if you don't, or don't top up enough, the meter will add up everything it couldn't take, and show that on the screen. When you next top up, it'll take that out first before credit for electricity can be used.
We'll agree a weekly amount with you that we'll take off your electricity meter. We'll take 1% of the weekly repayment amount every 101 minutes.
So if you've agreed that you're going to pay back £5.00 a week, the meter will take 5p every 101 minutes, until you've paid your £5.00 for that week. That's about 72p a day.
Press the blue button on your meter to move through these displays
A - Display testA default display, which tests the blue button's working.
B - Emergency reset amountThe minimum amount you need to top up your meter with so that emergency credit will be available again.
C – TimeThe time your meter thinks it is. It could be wrong in summer as it shows Greenwich Mean Time.
D – DateDate and current rate. If you have a two-rate meter, it’ll show which rate you’re currently being charged.
E – Total credit acceptedThe total amount that has been credited to your meter.
F – Total weekly chargesYour weekly standing charge, including any weekly repayment arrangement you might have.
G – Total energy consumedThe total amount of electricity consumed since your meter installation.
H – Day unit readingThis is your meter reading. When you top up, your key sends us a reading from here. We use this on your statements to show how much electricity you’ve used.
I – Day time pence per unitWhat we charge you per unit of electricity you use (for all units on a one-rate meter, or day time use for a two-rate meter).
J – Night unit readingYour night time electricity reading. This only applies to two-rate meters.
K – Night pence per unitThe rate we charge you for night usage. Again, this only applies to two-rate meters.
You can also get this information when you put your key into your meter
Electricity meter fault codes - If your electricity meter displays one of these codes, here's what you need to do
Don't worry, this means your key was taken out too soon. Just pop it back in.
Try cleaning your key's chip with a dry cloth. If the message stays, then your key's programmed for a different meter. Give us a call to sort it out.
Insert your key and hold the blue button down. If that doesn't work, call us and we'll send someone to take a look.
Error number from 6-44, NO, A1, A2, A6, A10, B1-B7, B9, C4, C5, D1-D7, D9, E4, E5
These different error codes are all caused by a faulty key. Get a new one at www.eonenergy.com/newkey or give us a call on 0345 303 3040.
Reset, token no, or error number 1, 2, 3, 50, 99, A4, A5, A7, A8, A9, C1, E1, E6
Unfortunately, these error codes all mean that your meter's broken. Please give us a call and we'll send someone out to you.