Install
We’ll briefly turn off your gas and electricity whilst we install your new smart meter(s).
Preparing for the installation
You pick the date, we’ll do the rest
Our expert engineers
Test
Then we’ll check that your new meter(s) can ‘talk’ to your smart meter in-home display.
Demonstrate
Before we leave we’ll show you how your meter works and how to use your in-home display.Â
Do smart meters need internet?
Smart meters don’t use your internet or your phone network to send us your meter readings; they have their own SIM cards and use mobile networks rather than the internet.
How can I get a smart meter
If you’re a customer, you can book a smart meter appointment online. If you aren’t a customer yet then you’ll need to get a quote for us to supply your energy and once the switch has completed, we’ll be able to book an appointment so long as your home’s suitable. For example, we can fit smart meters in flats, but only where your meter is four or fewer floors away from your meter.