Smart meter installation

Don’t know what to expect? Don’t worry, installing smart meters couldn’t be easier.

Preparing for the installation

Simply make sure: 

  • Your meter is easy to get to
  • The area is clear of any coats, bikes or other obstructions
  • The engineer has somewhere close to your home to park

You pick the date, we’ll do the rest

As part of the smart meter rollout, we’ll be booking appointments across the UK.

To book yours go to the online booking tool , we’ll check if your home is suitable, then choose the time and date that suits you.

Our expert engineers

Will arrive at your home, at a date and time that suits you. We install in line with the Smart Metering Installation Code of Practice (SMICoP) – the industry standard. The installation takes about one hour per meter start to finish, so two hours if you have an electricity and gas meter.


We’ll briefly turn off your gas and electricity whilst we install your new smart meter(s).