Our contact centre is currently experiencing long call wait times, we're sorry for any inconvenience the delays may have caused. We're working to resolve this as quickly as possible, but in the meantime we encourage you to use your online account to complete your task before trying to call in. If you don't have an online account you can register for one.
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This could be because you've requested a dual fuel prepayment quote but only one of your meters is prepayment.

Please call us on 0333 202 4698 and one of our advisors will be able to provide you with a quote for your supply.