Our Commitment To You
If we fail to deliver the standard of service you expect, we want to know about it so that we can put it right.
Step 1
Call our specialist Complaint Advisors on 0845 300 6301 to discuss your query.
If you have a complaint about our Central Heating Care service, please contact our
CHC team.
Step 2
If our Complaints Advisors are unable to resolve your query, please ask to speak to a manager. They will independently assess your complaint and do all they can to resolve things to your satisfaction.
Step 3
We would very much hope that your query will have been resolved by this stage, however, if you are still dissatisfied you can write to our Customer Service Director at E.ON, PO Box 9069, Nottingham, NG1 9BU, or alternatively email the Director of Customer Services, or call our dedicated team of specialists on 0845 302 4340. We will carry out a full review and respond to you within ten working days.
So that we can deal with your query more quickly please provide your full postal address, telephone number and account number (if you have it) in your email.
If you have followed each of the above steps and we have still not managed to resolve your complaint within 8 weeks, you can contact the Energy Ombudsman on 0330 440 1624. E.ON is committed to the Energy Ombudsman Service, which provides free and impartial advice to help customers resolve complaints with energy companies.
You may also like to read our Consumer Complaints Report which tells you all you need to know about how well we have handled complaints in the last year. (1/10/08 - 31/09/09)
Our complaints handling procedure is governed by the Customer Complaints Handling Standards Regulations 2008. A copy of these Regulations can be obtained here, or from our Customer Service Centre.