If you have lost power please enter your postcode below and we will lookup the contact number for your regional electricity distribution company.
If you can smell gas or need to report a gas explosion/fire, call the National Gas Emergency Helpline immediately on:
Please use the drop down list to select the subject that best describes the type of question you have.
Please use the drop down list to select the subject that best describes the type of question you have
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Please enter your telephone number including area code.
Please enter your account number without spaces. You can find this on most correspondence from us.
Please include up-to-date meter readings and the meter serial number (which you can find on your meter) in the 'My Query' field, along with your question.
If you have a query which relates to smart meters please enter this in the space below. If your query relates to an AMR meter, please change 'Your Query Subject' to 'Billing/Payment/General Query'.
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If you're moving home, please complete our online form, or call us on 0345 303 3020 and we'll manage the transfer of your gas and electricity.