It's taking us longer than usual to answer calls and emails at the moment. We're sorry for any inconvenience.
Some options to help quickly sort your query:
- Try our online help and frequently asked questions.
- Message us through our Live Chat, Twitter or Facebook.
- Get an online account to view bills, switch tariff and more.
We’re here to help 8am to 8pm weekdays, and 8am to 6pm on Saturdays.
If your query is about an existing account, try to include your account number. Email us if you have an attachment using the form fields below as a guide.
Please use the drop down list to select the subject that best describes the type of question you have.
Please use the drop down list to select the subject that best describes the type of question you have
Please confirm your email address
Please enter your telephone number including area code.
Please enter your account number without spaces. You can find this on most correspondence from us.
Please include up-to-date meter readings and the meter serial number (which you can find on your meter) in the 'My Query' field, along with your question.
If you have a query which relates to smart meters please enter this in the space below. If your query relates to an AMR meter, please change 'Your Query Subject' to 'Billing/Payment/General Query'.
Please enter your message or query.
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If you're moving home, please complete our online form, or call us on 0345 303 3020 and we'll manage the transfer of your gas and electricity.
If you would prefer to get in touch by calling us, you can find our telephone numbers here.
For a quick answer you can tweet @EONhelp or find us on Facebook.
Watch our step by step videos that show you how to pay your bill, give us a meter read and lots more.
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