If you need to include an attachment with your query then please click here to email us directly. Please include as much detail about your query as possible (you can use the fields in the form above as a guide).
Please complete the details below, then enter your query in the space provided. If your query concerns an existing E.ON account you have with us, please include your account number in your message.
When you use this form, we’ll get back to you as soon as we can, but we don’t answer emails immediately. If you have a question that needs an urgent answer, for example if you’re a Prepayment customer and have no supply or are at risk of losing your supply, why not try contacting us using Live Chat using the link on the right hand side of this page or via social media on Twitter or Facebook. We’re online between 8am and 8pm in the week and 8am to 6pm on Saturdays.
Had a renewal letter or email?
If you’re getting in touch about renewal, did you know you can get a quote online? We’ll show you your current prices and how our other tariffs compare. Just log in and choose “find our best deal for you”.
Before sending your query, why not see if we've already answered it in our Help and Support section?
If you're contacting us about the prepayment issue with overpaying please read our information for our gas prepayment customers first.
Please use the drop down list to select the subject that best describes the type of question you have.
Please use the drop down list to select the subject that best describes the type of question you have
Please confirm your email address
Please enter your telephone number including area code.
Please enter your account number without spaces. You can find this on most correspondence from us.
Please include up-to-date meter readings and the meter serial number (which you can find on your meter) in the 'My Query' field, along with your question.
If you have a query which relates to smart meters please enter this in the space below. If your query relates to an AMR meter, please change 'Your Query Subject' to 'Billing/Payment/General Query'.
Please enter your message or query.
If you're moving home, please complete our online form, or call us on 0345 303 3020 and we'll manage the transfer of your gas and electricity.
If you would prefer to get in touch by calling us, you can find our telephone numbers here.
For a quick answer you can tweet @EONhelp or find us on Facebook.
Watch our step by step videos that show you how to pay your bill, give us a meter read and lots more.