If you need to include an attachment with your query then please click here to email us directly. Please include as much detail about your query as possible (you can use the fields in the form above as a guide). 

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Please complete the details below, then enter your query in the space provided. If your query concerns an existing E.ON account you have with us, please include your account number in your message.

When you use this form, we’ll get back to you as soon as we can, but we don’t answer emails immediately. If you have a question that needs an urgent answer, for example if you’re a Prepayment customer and have no supply or are at risk of losing your supply, why not try contacting us on Twitter (@EONhelp) or Facebook instead? We’re online between 8am and 8pm in the week and 8am to 6pm on Saturdays.

Had a renewal letter or email?
If you’re getting in touch about renewal, did you know you can get a quote online? We’ll show you your current prices and how our other tariffs compare. Just log in and choose “find our best deal for you”.

Before sending your query, why not see if we've already answered it in our Help and Support section?

If you're contacting us about the prepayment issue with overpaying please read our information for our gas prepayment customers first.




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Our telephone numbers

If you would prefer to get in touch by calling us, you can find our telephone numbers here.

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Online help

For a quick answer you can tweet @EONhelp or find us on Facebook.

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How to videos

Watch our step by step videos that show you how to pay your bill, give us a meter read and lots more.