Our contact centre is currently experiencing long call wait times, we're sorry for any inconvenience the delays may have caused. We're working to resolve this as quickly as possible, but in the meantime we encourage you to use your online account to complete your task before trying to call in. If you don't have an online account you can register for one.
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If you need to include an attachment with your query then please click here to email us directly. Please include as much detail about your query as possible (you can use the fields in the form below as a guide). 

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We’ll get back to you as soon as we can, but at the moment we’re experiencing a high volume of calls and emails, so it may take longer than normal to get back to you. Sorry for any inconvenience this may cause. If your query is about an existing account, try to include your account number.

Need a quick answer? Have a look at our FAQs – you may find your answer. If you have an urgent question (for example you’re a prepayment customer at risk of losing or without supply), try our Live Chat, Twitter or Facebook. We’re online 8am to 8pm in the week and 8am to 6pm on Saturdays (closed Sundays and bank holidays).

Had a renewal letter or email? It’s quick and easy to get a quote online. You’ll see your current prices and how our other tariffs compare.

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