Our contact centre will be closed Monday 29 May and will re-open Tuesday 30 May 8am. Our Smart Pay As You Go & Prepayment emergency line is open 24/7, if you’re off supply or unable to top up, please call 0345 303 3040.


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  • Pay by Direct Debit and find out how much you can save

    See if you're able to benefit

    If you're paying by fixed monthly Direct Debit you're already saving money compared to paying on receipt of your bill. If not, see if you can set one up today.

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It won't take long

  1. Log in and activate your account

    Log in to your account and fill in your details in the Direct Debit section. You’ll need to have your bank details (your sort code and account number) handy.

  2. We'll contact your bank

    We’ll get in touch with your bank and set up the Direct Debit for you – we’ll let you know when it’s all set up.

  3. And you're done

    Once we've set up your Direct Debit, we'll start taking your payment every month. You'll start seeing the difference in your standing charge straight away.

How does our fixed monthly Direct Debit work?

  • We'll estimate how much you'll use each month

    When you choose to pay by fixed monthly Direct Debit, we’ll estimate how much you’ll use for the coming year based on how much you’ve used across the last twelve months.

  • You'll pay a monthly payment

    We’ll then average out the cost to make up your monthly payment. A fixed monthly Direct Debit helps you to spread the cost of your bill across the year, rather than paying a high bill in the winter and a low one in the summer*.

  • We'll adjust your standing charge

    If you’re currently paying on receipt of your bill (e.g. pay at the post office or send us a cheque), you could save up to £70 off your standing charge with a fixed monthly Direct Debit. If you’re switching from another payment method, your standing charge adjustment will vary**.

  • Any other questions?

    Take a look at our Direct Debit FAQs

  • Not a customer yet?

    Let's change that now

  • Direct Debit Tips

  • Saving Energy Toolkit - E.ON
  • Save even more with our Saving Energy Toolkit

    • You can be in control of how much energy you use
    • See where you're spending the most money
    • Start using only what you need

  • *Every year we'll carry out an annual review of your energy use and try to make sure your balance is £0 on this date. We may need to increase or reduce your Direct Debit to make this happen. We'll let you know.

    **If you cancel your Direct Debit, your standing charge may increase.