Energy saving home improvements

Helping low income households heat their homes for less.


Fill out our simple application form to tell us a little about you, your benefits and your home. We’ll then call you to go through some more detail.

Apply now


Home Visit
We’ll send someone round to look at how your home uses energy and how that could be improved. We'll let you know on your home visit what you're eligible for, and what you'll need to pay towards the install.


We’ll let you know what improvements we could make.


Qualified installers will carry out the work.


What home improvements can we offer

You could be eligible for help towards a replacement boiler, loft or cavity wall insulation if:

(1) You claim certain income related benefits

(2) You own your home or rent from a private landlord

(3) Your boiler is more than 5 years old,and is broken or not working properly.

Qualified installers carry out the work and will leave your home as it was found. These improvements will mean you can reduce the amount of energy and money you use to heat your home.

Free Loft Insulation Grants

Making sure the loft space is well insulated will keep heat inside your home for longer, and your heating won’t need to be on as long. Many lofts are already insulated but could benefit from a top-up. If there is no insulation or the existing insulation is less than 150mm, you could qualify for new insulation.

Free Cavity Wall Insulation Scheme

Cavity wall insulation

Some homes have walls with a hollow space in the middle. By filling that space with insulation hot air gets trapped making it harder for it to escape through the walls. Putting insulation in the space is quick to do and can be done from the outside of the house.

Hard to treat cavity wall insulation

Some walls with a hollow space in the middle aren’t easy to insulate. These include walls with quite a narrow space (less than 50mm) or made from unusual building material like metal frames.

Boiler Grants and Scrappage Scheme

If you have a broken boiler, you could get a brand new A-rated boiler. We’re not an emergency repair service - if you need immediate help, call a heating engineer. If you can smell gas, call 0800 111 999.

Apply now


Frequently asked questions

Why are you doing this?

We’re funding these improvements as part of a Government led scheme called the Energy Company Obligation (ECO). You can find out more about ECO and what we’ll be doing to help our customers here. You can also have a look at the Department for Energy and Climate Change (DECC) website for impartial information.

Could I be eligible for energy saving home improvements?

Low-income households who get certain employment, disability, age or child related benefits may be able to get new energy saving home improvements. To qualify you also need to own your own home or rent privately. You can find out more information on our "who could be eligible" PDF.

If you live in council or social housing we might still be able to help you and your community. Ask your landlord or housing association to get in touch at

If I'm eligible, what energy saving home improvements could I get?

If you claim certain income related benefits, own your home or rent privately from a landlord, your boiler is more than 5 years old and is broken or not working properly, you could be eligible for help towards a replacement boiler, loft or cavity wall insulation.

We'll let you know on your home visit what you're eligible for and what you'll need to pay towards the install.

How do I know if my home is suitable for the improvements on offer?

Once your application has been checked we’ll come to your home and carry out a survey. That survey will tell us which energy saving improvements are suitable for your home.

I don’t qualify for free work, can I pay for it instead?

You can pay for all of these energy saving improvements if you’re able to. Unfortunately we aren’t able to carry out the work ourselves but you can get independent advice from the Energy Saving Trust.

I’ve already applied but I haven’t heard from you yet?

Sorry about that! We aim to get back to all of our customers within 2 working days. If you haven’t heard from us within a week please call on 0330 400 1183. We're here from 9am to 5pm, Monday to Friday.