Warm Home Discount

You can now register your interest for the 2016/17 Warm Home Discount scheme. As the details of the 2016/17 Warm Home Discount Scheme won’t be finalised until Summer 2016 don’t worry if you don’t hear from us for a while. We’ll write to you by the end of the summer with the details.

We’re serious about helping our customers reduce their energy bills, particularly those in fuel poverty. One of the ways we can do this is through the Warm Home Discount Scheme, where we’re able to offer eligible customers a discount on their winter electricity bills.

pensioner drinking tea reading newspaperAs we deal with applications on a ‘first come, first served’ basis, we wouldn’t want you to miss out next time around so please complete our online form  and we’ll contact you once we have details of next year’s scheme.

We've included some answers to questions we thought you might have about the scheme below, including who might be eligible.  If you're receiving the Guarantee element of Pension Credit, you may receive the Warm Home Discount automatically, please see the questions and answers below for further information.

You can also find out more information about the Warm Home Discount scheme on the Department for Energy and Climate Change (DECC) website.

Other ways we can help

If you receive certain benefits and own or privately rent your home, you could be eligible for funding towards energy saving home improvements. This may include loft insulation, cavity wall insulation or a new A rated gas replacement boiler if yours was installed before 2010 and is broken or not working properly. For more information and to find out if you qualify for help, see our Energy saving home improvements.


Who automatically gets the discount?

We share information with the Department for Work and Pensions (DWP). For 2016/17 we'll use information given to us by the DWP to automatically give the discount to customers who had their electricity supplied by us on 10 July 2016 and were:

Aged under 65 and receiving only the Guarantee Credit element of Pension Credit (no Savings Credit)

Aged 65 or over and receiving the Guarantee Credit element of Pension Credit, (even if you receive Savings Credit as well)

Customers who are automatically eligible for a Warm Home Discount are known as the "Core Group". If you fall into this group you don't need to fill in an application form to receive your discount.

The DWP will write to you from September 2016 to let you know if you qualify. We'll also write to you later on when the discount has been made.

If you're in this group and weren't supplied by us on 10 July 2016, your old supplier will automatically give you the discount.

You need to be the named account holder, or the partner of the named account holder to receive the Warm Home Discount.

When will the discount be paid?

The intention of the discount is to help customers with their winter electricity bill and so customers who've been accepted for the payment in 2016/2017 will receive their discount by May 2017.

I think I’m automatically entitled to the discount but haven’t heard anything from the DWP

The DWP will begin to write to eligible customers in September 2016. At the top right hand side of the letter they send you there’ll be a reference number either beginning with the letter M or the letter U.

If your reference number begins with an M:

This means you don’t need to do anything. If we supplied your electricity on 10 July 2016 we’ll pay your discount by May 2017.

If another energy company provided your electricity on 10 July 2016 the DWP will send your details to them to pay your discount.

If your Reference number begins with a U:

This means that the DWP aren't sure who your electricity supplier is. You’ll need to give the DWP a call (using the telephone number on the letter) and give them your electricity account number and Meter Point Administration Number (MPAN). You'll find the information you need on your electricity bill, so have this handy when you call. But don’t delay, if you don’t call them by the date specified on your letter, you won't get your discount.

I’ve changed supplier, who will give me my Warm Home Discount?

If you're in the Core Group and expecting an automatic discount:

The company that supplied your electricity on 10 July 2016 is responsible for giving you the discount, even if you’re now with another supplier. If we were your supplier and you've now left us you’ll normally get this as a cheque. If you still have a balance left to pay, we’ll put the discount onto your account to help you pay this off.

If you're in the Broader Group and applied to us for a discount:

If you change electricity supplier before we’ve given you the discount, you’ll need to contact your new supplier and see if you can apply with them instead, as their criteria may be different. Unfortunately applications can’t be transferred between suppliers, so you’ll need to make a new application with your new supplier. We won't be able to give you the discount unless your electricity is supplied by us at the time we make the payment.

What happens if I move home?

If you're in the Core Group and expecting an automatic discount:

As long as we were your supplier on 10 July 2016 you'll still get the discount from us. If you still have a balance left to pay, we’ll put the discount onto your account to help you pay it off. If you have nothing left to pay, we’ll send a cheque to your new address. Please make sure you give us your new address, so we know where to send your cheque.

If you're in the Broader Group and applied to us for a discount:

Your Broader Group application is linked to the address and account number on your application.  Therefore if you move house before you receive the discount your application will be closed and we will not be able to make the payment.

How can I find out what benefits I receive?

If you’re unsure of the benefits you’re currently receiving please contact the Pensions Service or Job Centre plus.