Q: I rent my home, can I buy E.ON Touch?
A: You can have E.ON Touch installed in a rented home but as it's an upgrade to the property's heating system, you need to have permission from the homeowner first.
If you move out at a later date you won't be able to take E.ON Touch with you. You'll need to leave all the E.ON Touch controls in the property for the next occupier.
Q: Is there a warranty or guarantee period?
A: Yes. E.ON Touch comes with a warranty that the system will be free from manufacturing and workmanship faults for 12 months from the date they’re installed.
If your E.ON Touch system is or becomes faulty in the first 12 months after installation then we’ll repair or replace the necessary parts depending on the nature of the fault.
The replacement or repair will be covered by the warranty for the remaining period, up to 12 months from the original install date.
Q: Will I be able to control my heating if my internet breaks or is disconnected?
A: Your E.ON Touch system includes a room sensor. You can change the temperature using this to override any schedules and control your heating and hot water manually.
Without a home internet connection, you won’t be able to control your heating while you’re out of the house.
Q: Will you collect any data from my heating system?
Q: What if I move into or out of a home with E.ON Touch?
A: As E.ON Touch is an update to your heating system, unfortunately you can't take it with you if you move out. You’ll need to make sure that you leave the gateway, room sensor and relay switch for the new occupier.
If you've moved into a home which already has E.ON Touch, we'll need to make sure you have everything you need to use it. Please call us on 0345 301 5316 to speak with one of our advisors. We're open Monday to Friday, 8am to 8pm and Saturdays, 8am to 12pm.