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If you have a question that needs an urgent answer, for example if you’re a Prepayment customer and have no supply or are at risk of losing your supply, why not try contacting us on Twitter (@EONhelp) or Facebook instead? We’re online between 8am and 8pm in the week and 8am to 6pm on Saturdays.
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For a quick answer you can tweet your question to @EONhelp anytime from 8am-8pm, Monday to Friday or 8am-4pm Saturdays.