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How to use a smart meter

Here’s everything you need to know. If you don’t have a smart meter yet, check if you can get yours now by using our online booking tool.


I want a smart meter

Smart meters explained

A smart meter is a self-reading energy meter that sends us your readings automatically. We also give you a smart in-home display, a really useful tool for helping you get your energy use fighting fit and on track. It shows you everything from how much energy you’re using, how much you’ve used previously, how close you are to your budget, your CO2 emissions and more.

Getting started

When you first turn on your smart in-home display, you’ll be given the option of a tutorial to show you how it works. Here’s a quick video guide.

How to read a smart meter

You don’t read a smart meter. But you can read your smart in-home display. Your smart in-home display shows you how much it costs to keep your home cosy, day and night. Not only that, but you can set budgets and compare your energy use across the week so you can stay in control.

How to budget

Once you’ve chosen your budget and time period (for example, £20 per month), you can scroll through your display menu to find ‘Set Budget’ and then set your values using the touchscreen buttons.

How to track with a smart meter

You can scroll through how much energy you’ve used today, this week, this month or this year by pressing the Calendar button. This information can be displayed in pounds and pence or kWh. You can also use the forward and back arrows to compare how much energy you used in previous days or months, compared to today or this month.

Will a smart meter save me money?

The smart meter can do a lot for you, but saving money takes a little effort from you. Luckily there are lots of easy tips that, combined with your smart in-home display, make it easy to cut down your energy use. For example, if you turn off the radiators in your spare rooms, you can check the display to see how much energy you’re saving in near real-time.

On-track tips

1. A warm welcome

If you have spare bedrooms, or rooms you don’t use, then turn down/off the heating in those rooms. Then just pop them back on before guests arrive. 

2. Savings on tap

Use a washing bowl, rather than leaving the hot tap running, not only saves water, but saves energy too.

3. Every last drop

When you fill your kettle, only boil what you need.

4. Clean and green

Turn your washing machine down to 30°C and make sure the drum is fully loaded before every wash.

5. Dish out the savings

Make sure your dishwasher is fully loaded before switching it on. If there’s an Eco setting, use it whenever you can.

6. Hang on…

Rather than using your tumble dryer, try line drying your clothes as much as possible, especially in summer.

7. Gone in 60 seconds

Try spending a minute less in the shower each day. Or fit an aerating shower head and ask your water company about free tap inserts.

8. Daylight savings

Make sure you open the curtains to make the most of natural light and turn any unnecessary lights off during the daytime.

9. Every degree matters

Keep your thermostat set between 18°C and 21°C.

10. You’re better off

Make sure your appliances are turned off when they’re out of use. Even standby mode consumes lots of energy. It’s also well worth choosing appliances with good energy efficiently ratings.

Want to know more?

Our partners, Smart Energy GB, have plenty of information and energy saving advice.

Stay on track with a smart meter

If you’d like a smart meter installed for free, use our online booking tool to check if we’re ready to install one in your home and to choose the best time for you.

I want a smart meter