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Our aim is to take no longer than three weeks to deal with even the most complicated of complaints. The resolution of your complaint might include actions to put our mistake right, an apology, an explanation or compensation.
Our Solar Customer Care team are trained to put things right for you straight away. If your complaint is about a Solar product or service, call our Solar team on 0345 366 5981.
For complaints relating to Feed-in Tariff, call us on 0345 301 4884
Call us on 0800 054 6250 and we'll do our best to resolve your complaint right away.
For complaints relating to the Smart Export Guarantee, call 0345 301 4884 or email us at [email protected].
If you want to make a complaint, the quickest way to do so is by calling us on 0345 052 0000
It's always quicker to contact us on live chat or by calling us, but if you prefer your can write to us at:
Customer Service Centre, E.ON, PO Box 7750, Nottingham NG1 6WR.
Minicom on 0800 056 6560 using our textphone for deaf customers.