Our Customer Care team are trained to put things right for you straight away.
Gas and electricity
If your complaint's regarding gas, electricity, your Green Deal or Heat account.
Boilers, cavity and heat pumps
We'll do our best to resolve your complaint right away.
Who to contact if we've sent you a Final Resolution Offer Letter (also known as a deadlock letter).
For complaints relating to Feed-in Tariff, call us on 0345 301 4884