Gas
If you can smell gas or suspect a gas leak at your property, call the National Gas Emergency Helpline immediately on 0800 111 999.
What to do if you smell gas, have a problem with your electricity supply or suspect a carbon monoxide leak.
If you can smell gas or suspect a gas leak at your property, call the National Gas Emergency Helpline immediately on 0800 111 999.
If you have a power cut or you've had problems with the power lines in your area, call Distribution Network Operators free on 105.
Carbon monoxide (CO) is a poisonous gas that you can’t see, taste or smell. Find out what to do if you suspect a carbon monoxide leak.
If you can smell gas or suspect a gas leak at your property, call the National Gas Emergency Helpline immediately on 0800 111 999.
If you smell gas
Don't turn the supply back on until the source of the smell of gas has been investigated and any escape of gas is repaired.
If you have a power cut or you've had problems with the power lines in your area, call Distribution Network Operators free on 105.
Power cut
If your electricity goes off, start by checking to see if it's a power cut or a fault in your home. The easiest way to do this is to see if your neighbours still have electricity. If they don't have power either, then it's a power cut. You can get more information and help by calling 105. It's free from most landlines and mobiles.
If your neighbours have power, then it could be a fault in your home.
Your trip switch may have turned itself off. Your trip switch turns itself off to make sure you don't get injured by a faulty appliance. Once you've found the faulty appliance and turned it off you can turn your trip switch back on. If you still have problems, please contact a local electrician.
If you've got a prepayment meter
If it's not a power cut and you have credit on your meter, you need to speak to our prepayment team over at E.ON Next 0808 501 5200. They'll assess the fault and let you know what to do next.
If you've got a credit meter
Carbon monoxide (CO) is a poisonous gas that you can’t see, taste or smell. It’s made when carbon-based fuels, like gas, oil, wood and coal don’t burn properly, which is why it’s really important to make sure your appliances are fitted in the right way and checked regularly.
Carbon monoxide poisoning caused by faulty or badly fitted/maintained appliances can lead to serious health problems. It kills around 15 people a year in the UK.
How to tell if you've got a carbon monoxide leak
Fitting an audible detector that'll let you know straight away if there’s a carbon monoxide leak from an appliance that has a problem with the flue, or hasn't got enough ventilation is a good extra precaution. However it shouldn’t be done in place of having your appliance(s) fitted and checked by an approved engineer. Telltale signs are:
What to do if you think you've got a carbon monoxide leak
What are the symptoms of carbon monoxide poisoning?
Symptoms can be very similar to many common illnesses like flu or food poisoning, so make sure you tell your GP if you think it could be carbon monoxide poisoning and ask for a blood or breath test to check.
Common symptoms can include:
The longer you breathe in carbon monoxide, the worse your symptoms will get. Severe symptoms can include:
CO poisoning occurs when you breathe in CO and it replaces the oxygen in your bloodstream, causing body tissue and cells to die. Even small amounts of the gas can cause poisoning, and long term exposure can result in paralysis and even brain damage.
Babies, young children, pregnant women and people with heart or breathing problems may be affected by carbon monoxide more quickly than others.
If you have an emergency with your E.ON Heat supply, please log into your Heat account, and connect with our dedicated team.
You can find more information about your Heat account on our dedicated help and support hub.
If you have an emergency with your E.ON Heat supply, please log into your Heat account, and connect with our dedicated team.
You can find more information about your Heat account on our dedicated help and support hub.