E.ON Next reminds customers of the range of support available

• E.ON Next is reminding customers of the support available through the E.ON Next Energy Fund and Warm Home Discount scheme
• Customers in need of extra help managing their account can add themselves to E.ON Next’s Priority Services Register and access wellbeing assessments through TellJo

As the weather remains colder, leading energy supplier E.ON Next is reminding its customers of the support available for those struggling with their energy bills, encouraging people to ensure they’re benefitting from the support available. 

Ramona Vlasiu, Chief Operating Officer of E.ON Next, said: “We know these are incredibly challenging times for many of our customers and the current cold weather could be placing an additional strain on many households’ finances. This winter, we’re delivering over £150 million of support for homes as part of our winter support scheme and we’re keen to remind people of the support available to them to help ensure nobody is missing out on support they’re entitled to." 

Support available from E.ON Next includes:

Support with energy costs: The E.ON Next Energy Fund helps eligible customers struggling to pay their bills with direct financial support, replacement of inefficient or broken appliances such as a cooker, fridge or washing machine and debt write-off.

Warm Home Discount credit: Through the Warm Home Discount scheme, E.ON Next customers can receive a one off payment of £150 as a credit on electricity bills for customers who are potentially struggling to pay their energy bills during the cold winter months.

Supporting vulnerable customers: Eligible customers needing extra help managing their energy account can add themselves to E.ON Next’s Priority Services Register (PSR). Once signed up, customers can access a range of services such as being given priority if their energy supply is interrupted, nominating a family member or carer to look after their energy account, and extra measures to help ensure customers feel secure and reassured about their energy supply and bills.

Wellbeing checks: E.ON Next is the first energy company to work with TellJo to complete a wellbeing check of its customers. Over the past three months, more than 75,000 E.ON Next customers have shared their individual circumstances with E.ON Next, allowing the supplier to ensure it is providing the support customers need as well as offering tailored support and customer service.

Support people with Chronic Kidney Disease: E.ON Next is working with Kidney Care UK to signpost additional help available to people living with Chronic Kidney Disease, including people who undertake their life saving dialysis at home. For those living with other medical conditions, E.ON Next also has additional support available.

Ramona Vlasiu added: “No two customers’ circumstances are the same, which is why we offer a range of bespoke advice tailored to suit their needs. From direct financial support to help with affordability issues, to services such as our new TellJo wellbeing assessment, there are many ways we can help those who need extra support this winter and beyond. So we’re urging anyone struggling to get in touch with us to find out how we can help.”

Customers could also be eligible for grants to improve the energy efficiency of their homes, through schemes such as the Great British Insulation scheme and ECO4. For more information on the home improvement grants available, visit eonenergy.com/energy-efficiency-grants

To find out more about the support E.ON Next offers, visit eonnext.com/customersupport

Ends

Notes to editors

Kidney Care UK is the UK’s leading kidney patient support charity, offering advice, support and financial grants and assistance to thousands of kidney patients and their families every year. For more information please go to www.kidneycareuk.org or for support, please call the charity on 01420 541 424 (lines are open 9am until 5pm Monday to Friday).

Legal information
The information (including any forecasts or projections) contained in these press releases (the "Information") reflects the views and opinions of E.ON on the date of the press release. The Information is intended as a guide only and nothing contained within these press releases is to be taken, or relied upon, as advice. E.ON makes no warranties, representations or undertakings about any of the Information (including, without limitation, any as to its quality, accuracy, completeness or fitness for any particular purpose) and E.ON accepts no liability whatsoever for any action or omission taken by you in relation to the Information. Any reliance you place on the Information is solely at your own risk. These press releases are the property of E.ON and you may not copy, modify, publish, repost or distribute it without our permission. © E.ON 2024