Prepayment from us

No more running to the shops in the rain. Smart Pay As You Go means you can top up wherever, whenever.

Getting started

Simply register your new gas card/electricity key before you topping up. You can do this by popping it into the meter and leaving it there until it beeps.

Topping up

It’s easy to top up, you can top up at any Payzone, PayPoint or Post Office outlet. Search for your nearest top up point.

Emergency credit

Your meter will provide you with £5 emergency credit. This will be automatically deducted from your balance when you are next able to top up

Live chat

Need some help with your prepayment meter?

Why wait for an email reply, come and chat with the team.

New industry regulations

The amount we can charge residential prepayment and Smart Pay As You Go customers has been capped. The prepayment Charge Restriction or price cap has been brought in by the Competition and Markets Authority (CMA) energy market investigation. The level of the cap will be reviewed every 6 months by Ofgem in April and October. 

Thinking of changing meters

Prepayment meters are a good way of being in control of how much energy you use. If you want to swap to a credit meter we’ll run a quick credit check first, to ensure we can offer the right tariff for you.