How do I access my account?
If you've already got an online account, you can log in to the app using the same login details. If you haven't, you'll need your E.ON account number and postcode. You'll find your account number on any bill or letter we've sent you, or on your contract if you're a new customer. You can set-up an online account if you'd like one, using the app. Once you've got an online account, you'll be able to do more things with the app, like taking a look at your latest bill.
I'm having problems logging into my account
If you've got an online account and you can't log in to it on your phone, it may be because your password doesn't include a number. We're asking everyone who's got an online account to make sure there's a number in their password, to make it more secure.
You can change your password by going to the 'Your Account' section and choosing 'Change Your Details'. Once you've done this, you should be able to log in to the app. If your password already has a number and you can't log in, you may be using the wrong login details.
If you're new to E.ON, you'll need to send us your meter reading before you can log in to your account.
If you no longer have access to your registered email address, please use our 'help me login' process to reset your login details. If you can't remember your password, please visit our forgotten password page.
Why is the Energy Tracker info on my phone different to my online account?
Your phone shows the energy you've used over the last 12 months, so from June to June or December to December. Your online account compares the energy you've used over three months, with the same period the year before. For instance, January to April 2017 compared to January to April 2018. We made the app a bit different because we thought it might be more helpful for customers to see what they've used over a year.
What should I do if I'm having problems once the app is downloaded?
If the app's stopped working or it's not working properly, it might be worth checking to see if there are any updates available. (You can find and download any updates on iTunes, on your computer, or on the App Store on your iPhone or iPad Touch). If there are no updates available, you could try taking the app off your iPhone, iPod Touch or iPad and re-installing it.
To remove it, hold your finger on the application icon on your iPhone, iPod Touch or iPad until your app icons start to wiggle. Click the 'x' in the corner of our app icon and choose 'Delete'. Press 'home' to save what you've done. Then, follow the steps for installing the app and hopefully it should work again. If it doesn't, contact us and we'll do our best to get it sorted for you.
If it's not working at all, you could try taking it off your phone and reinstalling it. If that doesn't fix the problem or you're having trouble signing in, contact us and we'll look into the problem for you.
Once I’m logged in, what can I use the app for?
The E.ON Energy app lets you manage your gas and electricity account on the go.
You can pay a bill, submit a meter reading, renew a tariff or switch to a new tariff and book a smart meter.
Using our E.ON See© function, you’ll be able to see what energy you use and take control.
You will need an online E.ON account to use the app – but that’ll make it easier for you to manage your energy usage and understand your account. Register here: https://www.eonenergy.com/for-your-home/your-account/register
You’ll also be able to:
• Send gas and electricity meter readings, using the in-app torch to help you when it’s dark
• Log in with your fingerprint (on compatible devices)
• Quickly find emergency contact numbers
• Manage more than one account