Ayaaz - Customer Service Advisor

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Ayaaz's video and transcript


Ayaaz Munshi - Customer Service Prepayment Advisor - Parklands, Bolton.

Hello, my name is Ayaaz Munshi.   I'm a prepayment Customer Service Advisor at E.ON. The site that I work at is in Horwich and the site is called Parklands. We deal with customers on a daily basis on the phones. The actual department that I work in at is in the Prepayment Meter Department. It is a very challenging job.   I do enjoy the job that I do. What it entails is everything is always different, what you're doing. I know that when I'm dealing with a customer, I know that I'm helping them, and once I've helped them it gives me a great buzz, and it gives me that energy and motivation to take on the next call.


The team that I've got, I think I'm really blessed with that actually, because the manager and the people that I have on the team, there's 16 of us all together, we get along very well. They're always there to help you, they'll always come and support you, and that's - you know - a really big thing when you're trying to do your job and you're trying to do it to the best of your ability.
When I say to people where I work, a lot of them they just tend to, all they want to do is ask about their bills really. I try to give them advice on how they can cut down on their gas and electric which will help them save money. Also if they are a customer of E.ON, then it will help them stay with us.


There's always job opportunities and you can develop yourself. If you want to become a team manager, you can get coached by your manager in order to do that. And also if you want to be a trainer or anything else you wanted to do within the company. So that side of things are brilliant.
I don't really got no worst bits really but I'd probably say when the sun's shining outside you could probably do with taking your desk and computer outside and taking your calls out there.


My sister works here as well and she promoted the company to me as well as the benefits and how well the company looks after its staff. What got to me and what made me join the company was the shift patterns because they are very good with the shift patterns, and it suits everyone, and it's definitely suiting me as well. So that was a big thing that made me apply for the job, and lucky me I got it.


If you are thinking of joining E.ON or wishing to apply, you have to be very self motivated. It's a challenging job, and if you like challenges, like I do, then this is the job for you.
My name is Ayaaz Munshi and I'll see ya later!