Gas customers pay 31.5p a day, for electricity it’s 26p.*
We’ll collect the standing charge for your electricity meter hourly and from your gas meter at 2am every day. It’s important to have credit on your meter so we can collect these charges.
*Prices quoted are effective from 13th January 2015 and are subject to change. Terms and Conditions apply.
A standing charge is what you pay us for providing your supply of gas, electricity or both. It’s part of your tariff, every tariff we offer includes a standing charge. You pay this daily, whether you’re using energy or not. Think of it like paying line rental for your phone. It works in a similar way.
Don’t just top your meter up when it’s running low. Topping up regularly – even when you’re not using energy, will mean you’re keeping on top of your standing charge.
If you don’t keep on top of your standing charge, it will build up and become a debt which you’ll need to pay off in order to use your energy again. Whenever the credit runs out on your meter, the standing charge will build up and we’ll collect what’s owed as soon as you next top up. Keep your meter topped up all year to stop this from happening.
Your emergency credit is just for that – emergencies. Don’t think of it as a ‘meter overdraft’, it’s only there to help you if you run out of credit during the night or if you can’t make it to a shop right away.
We won’t collect any standing charges while you’re using emergency credit, so the longer you use it, the more you’ll need to pay back when you top up.
Even though you won’t be using your heating during summer, you’ll still be building up standing charges. If you leave these to add up, by the time you do top up your meter you’ll have a lot of additional charges to cover.
If you’re having problems keeping your meter topped up or you’re worried you might not have enough to take you through the winter months, we’re here to help. Our need a little extra help page will show how we can help you keep on top of your payments and our Saving Energy Toolkit can help you use no more than you need.
It is really important to keep your key and card safe. Replacing it can take time and we want to make sure your electricity and gas supply is always on so please make sure you keep it in a safe memorable place.
If you do lose your key or card you can find us on Twitter @eonhelp or on Facebook by searching E.ON Energy UK and we’ll arrange for you to pick one up from a local shop within 2 hours max. We're online between 8am-8pm Monday - Friday and 8am-6pm on Saturday.
Find out more about Smart Pay As You Go and if you can switch.
Get in touch with us on the phone, through Facebook or on Twitter if you lose your card or key, have it stolen or think it's missing in the post.
See what the message on your gas or electricity meter screen means.
Think you #KnowYourMeter? Try our weekly quiz on Facebook to be in with a chance of winning £50 worth of high street vouchers.
For a quick answer you can tweet your question to @EONhelp anytime from 8am-8pm, Monday to Friday or 8am-6pm Saturdays.