Managing your account online takes the stress out of your energy supply. It's there at your fingertips 24/7.
Thanks for giving us some more details, we'll get back to you on Facebook or Twitter, whichever you used to get in touch.
In the mean time, check out this video which may help with your account.
See what you can do to take control of your energy use.
For a quick answer you can tweet your question to @EONhelp anytime from 8am-8pm, Monday to Friday or 8am-6pm Saturdays.