Help With New Connections

A meter installed on a new connection and installation of it is free of charge. For more information about our energy tariffs click here.

If you're unsure of who your current electricity supplier is then you can contact the Meter Point Administration Service (MPAS) for your area. You can find your local MPAS office number from Directory enquiries.

To find your gas supplier you can contact the Meter Point Reference line (formerly National Grid) on 0870 608 1524.

For electricity please refer to MPAS matrix to obtain your MPAN/Supply number. If you're advised that a supply number does not exist, please contact us on 0345 301 5921 and we'll arrange for a supply number to be created which can take up to 6-8 weeks. You'll be asked if your cable is live and if there's electric coming through from outside.

For gas please contact your gas transporter post code arrangement as above to arrange a live/dead check, if your pipework is live, please contact us on 0345 301 5921 and we'll arrange for an MPR number to be created for your property which can take up to 6-8 weeks. Once received, we can arrange your meter installation.

Also known as the Supply Number. It is the unique registration number given to each domestic and small business electricity customers.

This is the Meter Point Reference number. It is a unique registration number given to domestic and small business gas customers, and relates to the pipework that has been installed at the property.