Solar panel FAQs

We want you to be completely happy with your installation, and we’ll ask you on the day of your install to sign a customer satisfaction form. This form instructs our lender to start taking repayments from your preferred date.

If you unfortunately fail the finance application, the other option you have is to pay in full. If you agree to this, we can either call you or send you the relevant bank details to make the payment, which would be required before we can progress the job further.

To amend your Direct Debit or bank details, you'll need to contact Creation Finance directly, the number can be found on their finance documents, which is 0371 402 8905.

If your chosen payment method is Deposit and Final, we'll contact you within seven days of your solar system being installed to take the payment. If we're on a call with you and you're able to pay, our solar team can take the payment or we can provide you bank details and instructions on how to pay.

Your monthly repayments are fixed over the agreed loan term. One-off payments can be made at any time through our lender.  

Yes, you can pay your balance off early at any time without charge. Please contact our lender on 0371 402 8905 who will be able to help. 

The scaffolding is usually put up a few days before your install. The scaffolding company should contact you to confirm a date.  

You don’t need to be at home when our scaffolders arrive at your home., providing there's sufficient access for them at your property. So if your scaffolding's being installed at the back of the house, ensure there are no locked gates and the scaffolders can access the back of your property safely.

We'll contact you after your solar system has been installed, to give you the  date that the scaffolding will be dismantled. You may even get a call from the scaffolding company to confirm a dismantle date.

Our experienced solar team and scaffolding partners endeavour to install your solar package in a professional way, ensuring safety to your home and garden. However if the scaffolding has caused damage to your property and/or premises, please provide a photo, if possible, and thorough details of the damage caused. Please send the details through to solarsupport@eonenergy.com

It can feel like a long process to get an installation date. To provide you with a date your District Network Operator (DNO) application needs to be completed, and you need to have had a smart meter and isolator installed. We’ll then be able to see when we have an installation team in your area to carry out the work.

During certain times of the year we can be especially busy so you may need to wait a little longer for your installation date. 

You don’t need to be at home when we put up and remove the scaffolding, providing there's sufficient access. For example, if solar panels are to be installed at the back of the property, please make sure there are no locked gates, so scaffolders can access the back of your property safely. 

The solar installation team will aim to arrive as early as possible to the site of your solar install. We 'd advise you to expect them to arrive between 8am and 10am on the day, depending on traffic. If the installer hasn't arrived by 10am, give us a call and we can hopefully give you an update on the situation.

We’ll contact you after your install, to give you the date your scaffolding will be removed. You may even get a call from the scaffolding company to confirm a date. 

In the first instance, please check your consumer unit to ensure the solar switch has not tripped. If it has, please switch this back on and the inverter system should turn back on.

If the switch is not off, please check the AC/DC isolator to ensure this is set to on. If both of the switches are on, and the problem remains, please contact us on 0345 366 5981. 

In the first instance, please check your consumer unit to ensure the solar switch has not tripped. If it has, please switch this back on and the inverter system should turn back on.

If there's an error code appearing on your solar inverter, please call us on 0345 366 5981. 

In this situation, a software update may be required. It's normal for your battery to charge from the grid when the power generated is too low, this is to maintain the battery performance.

An isolator is installed between the meter and the mains fuse box. They’re used to isolate the flow of electricity to the mains, during installation and any subsequent maintenance.  

You should receive your handover documents, including warranties, electrical documents and MCS certificates within five working days from your installation. If you haven't received the documents a week after installation, give us a call and we'll chase them for you.

If we installed your solar system and your contact was agreed after 1st Jan 2020, we'll send you an exclusive application form for SEG, along with a link to the SEG website. You should receive this in your handover pack also.

If you agreed your contact prior to this date, or your solar system was installed by somebody else, you can still apply for SEG through us, by visiting  the website eonenergy.com/smart-export-guarantee.

If you had your solar system installed before 31/03/2019, and you applied for FiT before 31/03/2020 but have still not had it registered, then please contact us on 0345 301 4884.

We've recently replaced FiT with the Smart Export Guarantee (SEG). To find out more please visit the SEG page.

The E.ON Home dashboard shows you how energy is used across your home. Whether it’s lighting, heating, your electric vehicle charge point or your solar panels, E.ON Home can help you see and understand your energy. Please visit the demo at app.home.eon.com to learn more about E.ON Home.

Just open your preferred mobile app store (i.e. Apple App Store or Google Play) and search for E.ON Home to download it or use the links below.

You can then access the demo mode to learn more and you’ll be invited to create an account once your system is installed.

• Download E.ON Home on Apple App Store.

• Download E.ON Home on Google Play.

You can monitor your power generation by using the E.ON Home app once the solar installation has been completed, and your inverter has been registered.

The app is available on Apple iOS devices, as well as Android, or you can view the app via internet browser using this link: https://app.home.eon.com/login.

If your solar system has the ability to show you how much you are exporting, you can use the E.ON Home App once the installation has been completed and your inverter has been registered. 

The app is available on Apple iOS devices, as well as Android, or you can view the app via internet browser using this link: https://app.home.eon.com/login.

A common reason for solar monitoring not showing or updating as expected, is because there may be an issue with the internet connection.

If  you've tried restarting your router, and still having issues, please visit our FAQ page for E.ON Home.

You'll be sent an email to create your login details soon after installation so you can start monitoring your system. 

For more common troubleshooting please visit our FAQ page for E.ON Home.

It can take up to 45 days for your application to be accepted, and we chase several times on your behalf. 

A G99 is an application we make on your behalf to your District Network Operator (DNO), to register your solar panels.

As we work to meet our climate targets, we’ll be using more electricity-powered devices such as solar panels, electric vehicles, and heat pumps. To manage the extra demand on the system, network companies need to know how many of these devices sit on their networks and where they are, so they can manage their networks efficiently. 

Smart Export Guarantee Tariff (SEG), is an export tariff that pays you for any surplus electricity that you send back to the grid from renewable technologies, such as solar. If you generate more electricity than you use in your home, this can be exported back to the grid, and you could receive an export payment.

If you haven’t already, you’ll need to have a smart meter installed that has an export register. Once installed, you’ll need to complete an online application form. You can find more information about what you need to include in your application here.

Once registered it can take some time to set up your tariff, but don’t worry any payments you’re due will be back dated, so you won’t lose out.

If your solar panels were installed by a different company you can still apply for SEG through our website.