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Looking after your solar panels

We’re here for you – whether we fitted your panels or not

Solar panels are designed to be low maintenance

Unlike a boiler, your solar panels should work efficiently without a yearly service. You shouldn’t need to pay extra costs for maintenance packages to keep them running well. In fact, you don’t usually even need to clean your solar panels – we get enough rain in the UK to do that for you. But if you’ve got any questions about keeping your solar panels in good condition (whether you’re an E.ON customer or not) our Solar Care team can help.

We’ve been fitting solar panels since 2011, so we’ve got plenty of tricks and technical tips up our sleeves. We’ve shared lots of them here, and have a collection of our Frequently Asked Questions,  but if you can’t find what you’re looking for, get in touch.

First, here are a few ways to check if your solar panel efficiency is up to scratch.

Three questions everyone asks

1. Are my solar panels generating as much energy as they should?
2. Cleaning Solar Panels - How do I do it?
3. Can I use solar energy at night?

Something’s gone wrong. What do I do?

Most solar panels are designed to last 20 to 25 years. Our panels come with a 30-year performance guarantee. So, if there’s a problem, it’s likely to be with your power supply or your inverter. Your solar inverter is the piece of kit that transforms the raw solar energy captured by your solar panels into electricity you can use in your home or return to the grid. The inverter can often be the part of your solar system that breaks first. We've more helpful info on inverters in our solar FAQs.

Troubleshooting Solar Panel Issues

Is your electricity connected?

Your solar system won’t work without power. If the electricity supply to your home has been cut off or if your prepayment meter is out of credit, your system will shut down and stop generating power.

Has your switch tripped?

Your system will have its own trip switch on the fuse board. It’s there to automatically cut or trip your electricity if it finds a fault, and it should be labelled so you can spot it easily. If it’s not in the “on” position, it’s tripped.

Are your isolators in the ‘on’ position?

Isolators are on/off switches that let you disconnect parts of your system in those rare moments when they need maintenance work. Make sure your isolators are all in the “on” position.

Is there a problem with your inverter?

If it’s not a power problem, it might be the inverter. If you think you need to replace your inverter, you'll need to contact your original installer or find an MCS Accredited installer.