Smart meter myths busted

There’s been speculation in the news about smart meter dangers, so let us tell you the facts.

I want a smart meter

Can smart meters save me money?

They certainly can help you, but they can’t do it alone. Alongside some simple energy saving tips, smart meters make it much easier for you to take control of your energy use. This means you won't need to worry about overestimated bills, because smart meters keep us updated with your actual readings.

Is my data safe?

Absolutely. Your energy data is transmitted straight to us using a dedicated secure wireless network, lowering the risk of a smart meter hack.

The infrastructure that handles your smart meter data is provided by The Data Communications Company which is regulated by Ofgem.  

You can find out how we’ll use your smart meter data in our privacy policy

See our privacy policy

Can I move suppliers if I have a smart meter?

Yes, you're free to move energy supplier at any time and we’ll do everything we can to ensure you continue to receive the benefits of smart metering. However, this service may be limited or a new supplier may not support smart meters. From the end of 2018, we started to roll out second-generation SMETS2 smart meters, which mean you’ll stay smart even if you switch. But, don't worry if you have one of our SMETS1 meters we'll simply update your meter remotely to ensure it operates as a SMETS2 meter.

I rent, so can I get a smart meter?

Yes, you can. As long as you pay your energy bills and they’re addressed to you. Though you technically don’t have to ask for permission, it’s a good idea to discuss it with your landlord.

Can smart meters cause health problems/risks?

No. As well as being perfectly safe, your exposure to radio waves from smart meters is also well within guideline limits. They’re even lower than the radio waves from your WiFi or mobile phones.

Are smart meters safe?

Yes, our smart meters are made to strict UK and EU product safety laws and have undergone the most rigorous safety testing regimes. Public Health England has issued a statement to confirm they see no risk or dangers from smart meters.

Read more on the government website.

Do I have to have a smart meter?

No, it’s up to you. But we’ll install it for free, and it could help you save on your home energy. We’re rolling smart meters out across the nation to lots of happy customers, and the government aims for every home to have a smart meter by the end of 2020.

How safe is the installation?

Our smart meters are always installed by our trained expert engineers. We install in accordance with the Smart Meter Installation Code of Practice (SMICoP) – which is the industry standard. It means you can rely on the highest standard of service and safety.

Smart meters

Ready to stay on track with a smart meter?

Check whether we can install your smart meter now, by using our online booking tool.

I want a smart meter

Smart thinking for smarter businesses

Improve your energy efficiency by taking control of your business energy use with a smart meter. All businesses will have smart meters fitted before 2020, but you could get yours installed today.

I want a smart meter

Keep on track with smart meters

Smart meters are self-reading and put you in control of your energy, they show you how much you’re spending on your energy in pounds and pence, keeping you on track.

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