Smart meter myths busted

They certainly can help you, but they can’t do it alone. Alongside some simple energy saving tips, smart meters make it much easier for you to take control of your energy use. This means you won't need to worry about overestimated bills, because smart meters keep us updated with your actual readings.

Yes, you're free to move energy supplier at any time and we’ll do everything we can to ensure you continue to receive the benefits of smart metering. However, this service may be limited or a new supplier may not support smart meters. At the end of 2018 we’ll be rolling out second-generation SMETS2 smart meters, which mean you’ll stay smart even if you switch. But, don't worry if you have one of our SMETS1 meters we'll simply update your meter remotely to ensure it operates as a SMETS2 meter.

No. As well as being perfectly safe, your exposure to radio waves from smart meters is also well within guideline limits. They’re even lower than the radio waves from your WiFi or mobile phones.

No, it’s up to you. But we’ll install it for free, and it could help you save on your home energy. We’re rolling smart meters out across the nation to lots of happy customers, and the government aims for every home to have a smart meter by the end of 2020.