We’re now ready to continue installing smart meters after making changes to our installation process.
We have developed a no contact installation process which all our technicians will follow, as well as ensuring they have appropriate PPE which they will wear for the duration of the install.
We’ll call you before arrival to make sure there has been no change in circumstance and it is safe for our technician to enter.
If you or anyone in your household are displaying coronavirus symptoms or are self-isolating, please don’t book a smart appointment at this time.
Top up without leaving the house
Smart Pay As You Go still allows you to pay for your energy as you use it, but with new ways to top up. You can top up using our App, online, by phone or at the Post Office. You can also set up alerts when your credit is running low. And if you do run out of credit, we will not disconnect you on Sundays, UK Bank Holidays or between 4pm and 11am Monday to Saturday.
How we’re keeping you and our technicians safe
Following changes we've made to our installation process to keep you and our colleagues safe, we're now ready to fit your smart meter for free.
Here's more information on how our no contact installation will work.
Even if you’re out of credit, your meter won’t disconnect on Sundays, UK Bank Holidays, or 4pm-11am, Monday to Saturday. Next time you top up you’ll need to pay for any energy you use during those times, plus emergency credit, any overdue repayment plan payments and the daily standing charge.
How to check your balance
Simply open up our smartphone app, or log onto your E.ON online account. Your balance refreshes every hour when you’re logged in. You can also switch on text alerts to keep you informed.
Transferring money between meters
On the app, simply press the transfer button, choose which pay as you go smart meter you want to move money from, and the amount of money you want to transfer. You can do this using your online account too. It’s as easy as that.