Join Smart Pay As You Go

Think of it as a prepayment smart meter. Smart Pay As You Go combines the flexibility of a pre-pay tariff with the convenience of a smart meter.

Update on smart meter installations

We’re now ready to continue installing smart meters after making changes to our installation process.

We have developed a no contact installation process which all our technicians will follow, as well as ensuring they have appropriate PPE which they will wear for the duration of the install.

We’ll call you before arrival to make sure there has been no change in circumstance and it is safe for our technician to enter.

If you or anyone in your household are displaying coronavirus symptoms or are self-isolating, please don’t book a smart appointment at this time.

Top up without leaving the house

Smart Pay As You Go still allows you to pay for your energy as you use it, but with new ways to top up. You can top up using our App, online, by phone or at the Post Office. You can also set up alerts when your credit is running low. And if you do run out of credit, we will not disconnect you on Sundays, UK Bank Holidays or between 4pm and 11am Monday to Saturday.

How we’re keeping you and our technicians safe

Following changes we've made to our installation process to keep you and our colleagues safe, we're now ready to fit your smart meter for free. 

Here's more information on how our no contact installation will work.

Support for existing customers

If you've recently joined us as a Smart Pay As You Go customer you can visit our dedicated help and support page where you can download your welcome booklet.

Top up

You can top up on your smartphone via our app, at a post office or on your computer. 

Transfer credit

You can transfer credit between your electricity and gas meter. 

Top up on the go

Head to the app and press top up. Enter the amount you want, confirm your card details and you’re done. Alternatively you can top up online, or pop along to the Post Office if it suits you better.

Smart Pay As You Go

Ready to stay on track with a Smart Pay As You Go meter?

If you’d like a smart meter installed for free, use our online booking tool. Check if we’re ready to install one in your home, and choose the best time for you.

Our friendly hours

Even if you’re out of credit, your meter won’t disconnect on Sundays, UK Bank Holidays, or 4pm-11am, Monday to Saturday. Next time you top up you’ll need to pay for any energy you use during those times, plus emergency credit, any overdue repayment plan payments and the daily standing charge. 

How to check your balance

Simply open up our smartphone app, or log onto your E.ON online account. Your balance refreshes every hour when you’re logged in. You can also switch on text alerts to keep you informed.

Transferring money between meters

On the app, simply press the transfer button, choose which pay as you go smart meter you want to move money from, and the amount of money you want to transfer. You can do this using your online account too. It’s as easy as that.

Find out more about Smart Pay As You Go

Read the low-down on Smart Pay As You Go in our welcome booklet.