Help and support

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Emergency information

Electricity: call 105

If you have a power cut or have seen some issues with the power lines in your area, call your Distribution Network Operators free on the number above which is available 24 hours a day, seven days a week.

Gas: call 0800 111 999

If you can smell gas or need to report a gas explosion/fire, call the National Gas Emergency Helpline immediately on the number above. Find out more about how a gas emergency can affect your business. 

Carbon monoxide

If you think you've got a leak, make sure to:

  • Switch off the appliance and don’t use it again until an approved engineer has checked it.
  • Open all your doors and windows and go outside to get some fresh air. 
  • Tell your GP even if you don’t feel unwell and ask for either a blood or breath test to check for carbon monoxide poisoning.

More about carbon monoxide

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