Help and support

Emergency information

Electricity: call 105

If you have a power cut or have seen some issues with the power lines in your area, call your Distribution Network Operators free on the number above which is available 24 hours a day, seven days a week.

Gas: call 0800 111 999

If you can smell gas or need to report a gas explosion/fire, call the National Gas Emergency Helpline immediately on the number above. Find out more about how a gas emergency can affect your business. 

Carbon monoxide

If you think you've got a leak, make sure to:

  • Switch off the appliance and don’t use it again until an approved engineer has checked it.
  • Open all your doors and windows and go outside to get some fresh air. 
  • Tell your GP even if you don’t feel unwell and ask for either a blood or breath test to check for carbon monoxide poisoning.

More about carbon monoxide

Get in touch on email

Send us an email and we'll aim to get back to you within 48 hours.

Explore our FAQs

Other ways to get in touch

Small energy users:

Need to speak to someone quickly? Then give us a call on 0345 055 0065. We’re open from 8am and 6pm Monday to Friday.

Large energy users:

For business gas, electricity and energy management queries for large businesses, we have dedicated teams on stand by to help.

Call us on 02476 42 42 42 or request a callback. We're open Monday to Thursday from 8.30am - 5pm and Friday 8.30am - 4pm.

You can send us a letter at:

Business Customer Service
E.ON Energy Solutions Limited
PO Box 2010
NG1 9GQ

Metering

Our most frequently asked metering questions

If these don't help, we have more help about meters.

 

Our most frequently asked automated meter reading (AMR) questions


Automated Meter Reading (AMR) is a technological development that allows reliable and accurate billing based on actual energy consumption.* It automatically sends consumption information (such as meter readings) directly to your energy supplier.

* We may have to estimate a bill if there is a problem with connecting to your meter. We'll contact you to in this event so we can investigate the fault.

If these don't help, we have more help about automated meter reading.

Complaints

We strive to give you the best service we can, but we know we get it wrong from time to time. So let us put it right.