How to read your meter

How do I read my meter?

If you need more assistance with reading your meter, you can find out more using the information on this page.

Giving us a meter reading

Dial meters

These meters have clock-style dials.

What not to write down

On electricity meters, do not write down any numbers from the following if your meter has them: red dials, dials with no pointer, dials with no numbers or dials marked 1/10.

On gas meters, do not write down any numbers from the following if your meter has them: the large dial, the dial marked 100 or any red dials.

How to read a dial meter

1. Read the dials from left to right. As you read from left to right the dials will turn in opposite directions - if the first one turns clockwise, the next will turn anti-clockwise and so on. You will need to check which way each dial turns before you read it.

2. If a pointer is between two numbers write down the lower number. For example, if the dial looked like this, you should write down a 4. If the pointer is between 9 and 0, write down 9 not 0.

3. If a pointer is directly on a number, you will need to look at the next dial before you write anything down.

- if the next dial is between 0 and 1, write down the number that the previous pointer was on. For example, if the dials looked like this you should write down 3.

- if the next dial is between 9 and 0, write down the number before the one the previous pointer was on. For example, if the dials looked like this, you should write down 2.

Digital meters

These meters have a digital display screen.

Write down the numbers shown on the display. If the numbers include a decimal point, do not write down the numbers that follow the decimal point.

Make sure you write down the numbers shown on the display for each rate, such as Day or Night, Low or Normal, Rate 1 or Rate 2, A1 or A2, R1 or R2.

Depending on your type of meter:

  • The rates will display together, or
  • the display will change between the rates automatically, or
  • you will have to press a button to switch between the rates.

Smart meters

If you have an electricity single rate smart meter, the display will automatically show the reading.

If you have an electricity dual rate smart meter, press and release the blue display button and this will show rate two.

For gas smart meters, press and hold the red button A for 5-10 seconds, this will then display ‘Credit ON’. Press and release button A, and the meter will display the reading.

Mechanical meters

These meters have rotating counters.

Write down the numbers shown on the display.

Do not write down any red numbers or any numbers with red borders.

If the numbers include a decimal point, do not write down the numbers that follow the decimal point.

Make sure you write down the numbers shown on the display for each rate, such as Day or Night, Low or Normal, Rate 1 or Rate 2, A1 or A2, R1 or R2.