How to read your meter

Digital meters

These meters have a digital display screen. Write down the numbers shown on the display, but if the numbers include a decimal point, don't write down any numbers that follow the decimal point.

Make sure you write down the numbers shown on the display for each rate, such as Day or Night, Low or Normal, Rate 1 or Rate 2, A1 or A2, R1 or R2.

Depending on your type of meter:

  • The rates will display together, or
  • the display will change between the rates automatically, or
  • you will have to press a button to switch between the rates.

Dial meters

These meters have clock-style dials.

On electricity meters, do not write down any numbers from the following if your meter has them: red dials, dials with no pointer, dials with no numbers or dials marked 1/10.

On gas meters, do not write down any numbers from the following if your meter has them: the large dial, the dial marked 100 or any red dials.

How to read a dial meter

  1. Read the dials from left to right. As you read from left to right the dials will turn in opposite directions - if the first one turns clockwise, the next will turn anti-clockwise and so on. You will need to check which way each dial turns before you read it.
  2. If a pointer is between two numbers write down the lower number. If the pointer is between 9 and 0, write down 9 not 0.
  3. If a pointer is directly on a number, you will need to look at the next dial before you write anything down. If the next dial is between 0 and 1, write down the number that the previous pointer was on. If the next dial is between 9 and 0, write down the number before the one the previous pointer was on. 

Mechanical meters

These meters have rotating counters. Write down the numbers shown on the display, but don't write down any red numbers or any numbers with red borders.

If the numbers include a decimal point, don't write down the numbers that follow the decimal point.

Make sure you write down the numbers shown on the display for each rate, such as Day or Night, Low or Normal, Rate 1 or Rate 2, A1 or A2, R1 or R2.

Smart meters

Start by making sure you're looking at your smart meter, which will be installed on the wall on your property and not at your in-home display, which is the display unit that helps you keep an eye on your energy use. We have a range of different meters, so make sure you identify yours from the list below. You can find the manufacturer and model on the front of your meter.

EDMI ES-10A, ES-10B, or ES-12B SMETS2 Electricity Meter (4 Terminal or 5 Terminal)

The screen on your meter switches between 3 displays. To see your meter reading, please use the 'IMPRT' screen. 

If the screen moves to quick for you to take note of the value, you can follw the steps below:

  1.  Hold OK until it enters the ‘Main Menu’, you will see ‘Billing’ appear
  2. Using the arrows, scroll to ‘Info’ (2 pushes of the > button)
  3. Hold OK until it enters the ‘Info’ sub-menu, you will see ‘Join’ appear
  4.  Using the arrows, scroll to ‘WattH’ (10 pushes of the > button)
  5. Hold OK until it enters the ‘WattH’ sub-menu
  6.  It will now display IMPRT with a value underneath. Please use this when submitting your meter reading.

After a minute of inactivity the meter will revert back to it's default display.

If you're a 2 rate customer, follow these steps;

  1.  Hold OK until it enters the ‘Main Menu’, you will see ‘Billing’ appear
  2. Hold OK to enter the ‘Billing’ sub-menu
  3. Using the arrows, scroll to ‘Advancd’ (2 pushes of the > button)
  4. Hold OK to enter the ‘Advanced’ sub-menu, you will see ‘TOUmtrx’ appear
  5. Hold OK to enter the ‘TOUmatrx’ sub-menu, you will see ‘RATE1’ appear
  6. Use the arrows to cycle the rates you need to submit (Rate 1, Rate 2, …)

L+G E470-672 SMETS2 Electricity Meter

The main screen on the meter is already defaulted to the Import Register which shows your reading. Please use this when submitting your meter reading.

If you're a 2 rate customer, follow these steps;

  1. From the main screen, press and hold the B button, this will take you to the Tariff Display List
  2. The first screen will show you the first rate
  3. Pressing A will show you the next rate

Secure Liberty 100 SMETS1 Electricity Meter

To access the Import Register on a secure Meter, please follow the following guidance;

  1. From the default screen, press number 9 on your keypad
  2. You will see the message ‘IMP KWH’ appear on the screen
  3. Wait a few seconds for the screen to load
  4. The following screen will display the Import register reading, this will time out after 4 seconds. Please use this when submitting your meter reading
  5.  If you missed it, press 9 continually until you see the ‘IMP KWH’ again.

If you have multiple rates, please follow the following guidance;

  1. From the default screen, press number 6 on your keypad
  2. Continue to press number 6 until you see the message ‘IMP R01’ 
  3. Wait a few seconds for the screen to cycle
  4. The following screen will display the Rate 1 register reading, this will time out after 4 seconds
  5. If you missed it, press 6 continually until you see ‘IMP R01’ again,
  6. The next screen cycle will show you the unit rate for Rate 1, this will time out after 4 seconds
  7. On the next screen, you will see the message ‘IMP R02’
  8. Wait a few seconds for the screen to load
  9. The following screen will display the Rate 2 register reading, this will time out after 4 seconds
  10.  Follow steps 5 – 9 if you missed it, or for extra rates if you have them

Elster AS300P SMETS1 Electricity Meter

To view your meter reading follow these guidelines;

  1.  Press and hold the middle push button to enter the Main Menu
  2.  ‘General’ should be displayed
  3. Press and hold the middle button to enter the ‘General’ sub-menu, ‘Time & Date’ should be displayed
  4. Scroll down an item, using the bottom button, and ‘Total Registers’ should be displayed
  5. Press and hold the middle button to enter the ‘Total Registers’ sub-menu, and ‘Cum. Imp.’ Will be displayed, with a value underneath it. Please use this when submitting your meter reading

If you have multiple rates, please follow the following guidance;

  1. Press and hold the middle push button to enter the Main Menu
  2. ‘General’ should be displayed
  3. Press and hold the middle button to enter the ‘General’ sub-menu, ‘Time & Date’ should be displayed
  4. Using the bottom button, scroll down to ‘ToU Registers’
  5. Press and hold the middle button to enter the ‘ToU Registers’ sub-menu, and ‘Imp. Rx’ Will be displayed, with a value underneath it
  6. Use the bottom button to cycle through the rates

 

Giving us a meter reading